Alloy HealthOur clinical solutions are created specifically for women our age and address our top concerns. From our hormone replacement for menopause relief (safe! safe! safe!) to our sex-enhancing cream for even better orgasms, to our wrinkle-reversing moisturizer—it's all science-backed, safe, and truly effective. Because you deserve it. We believe that women over 40 have earned the right to feel fantastic. Our current healthcare system isn’t doing enough. Only 6% of women seeking treatment for menopause symptoms actually get it! Menopause is inevitable, but suffering through it isn’t. We deserve access to expert care and treatments.
Alloy Health (myalloy.com) has 4,027 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kristen B.
Please return payment as product was never received. Please stop all future payments as well.
Response from Alloy HealthFeb 6, 2024
It looks like we have been waiting for your reply so we have not been able to move forward. We'll go ahead and send you an email now to see how you'd like to proceed knowing this information.
Lynn S.
I asked questions for nearly two weeks. No answer. They shipped my meds without my approval. I asked more questions. When I finally spoke to customer service, she didn’t answer any of the tech questions: ie why did I not get my Drs messages? Why was my card charged for meds I didn’t order. She got frustrated said she would delete me. I am still getting emails and texts When i asked what I should do if the meds I didn’t order arrived, I was told to throw them away I asked for a refund Worst customer service experience I have ever had. Dr Menn was kind after I finally complained enough to get her attention
Response from Alloy HealthFeb 5, 2024
We feel terrible that you did not find a service in Alloy that worked well for what you needed. By us proactively offering and processing the full refund, we hoped that you could walk away with some level of satisfaction despite our service not being the best fit. It sounds like that may not have been the case but we appreciate your feedback and wish you well on your healthcare journey!
customerjenna
Junk. Don’t do
Response from Alloy HealthFeb 2, 2024
We are so sorry to hear you aren't happy with your product! Our team will reach out to you via email to see if there's anything we can do you support you.
Marissa B.
This company charged me for an order without my authorization. The doctor doesn't pay attention to me. I had to ask her a question five times until I get an answer. I'm very dissatisfied with their service.
Response from Alloy HealthJan 22, 2024
We are so sorry you've been frustrated with your experience! Our team took your positive responses and interest in the proposed products as acknowledgment that you were ready to move ahead. We are sorry that this was not actually the case and hope you can understand it was a simple misunderstanding of your interest in the product vs your readiness to purchase. Our goal is never to send something you're not in agreement with! That said, we processed a partial refund for the misunderstanding, and wish you the very best on your health care journey.
Lisa I.
They auto-renewed a prescription with no warning. Then I go to the site where it says "processing" and there's no way to stop it. Then a day later (on a weekend) it says it's shipped to me. I didn't want this prescription. Now I can't reach anyone because there's no phone number. I've texted. I've emailed. No response. And they also don't work on weekends so you're just stuck with the auto-renew with no leeway time to stop it.
Response from Alloy HealthJan 18, 2024
We are so sorry you've been frustrated with your experience! To close the loop all customers are notified two weeks prior to shipments processing as we discussed via email. That said, we understand a surprise charge can be so frustrating so we have processed a 50% refund as a courtesy. We appreciate your feedback on this experience.
Jaye M.
11 days after paying my $35 and no one will respond to my text questions or emails. I keep getting the same generic "wait 24-48 hours" reply. and NO WAY to talk to a live human. This is truly a scam
Response from Alloy HealthJan 10, 2024
We are so sorry for the delay but it does look as if our team has been able to begin the conversation and the doctor is awaiting your reply. Thank you for sticking with it during the holiday delays!
Litishia S.
Terrible customer service. Claimed they sent me an email telling me I was going to be billed for another 3 months which was a month early. I never received such an email and was never contacted prior To that time by a health professional to determine if the formulation was working and should I be continuing with it. They say you can control shipments but the most you can do is pause them. Also, there is no way to remove your credit card or delete your information from their website. Just another subscription scheme. I canceled but am stuck with another bill for $248 because they claim it is a prescription and cannot be returned. What a racket.
Response from Alloy HealthJan 10, 2024
We are so sorry you were not happy with your experience! It looks like our team has been in contact regarding a partial refund in hope that this helps ease the frustration a bit. We really appreciate you giving Alloy a chance, as a small company it truly means the world to us! If there was more we could do to help, please let our support team know.
Joan B.
Thought this would help with facial lines. Hoping for changes especially around the mouth. No changes. Been using faithfully for a few weeks.
Response from Alloy HealthJan 10, 2024
Thank you for your review! Please note that like most skincare products, it can take more than a few weeks to see change. Typically, a good benchmark is three months of consistent use to begin to see anything noticeable. Of course we're happy to help if you need it in the meantime! Just shoot us an email at [email protected]
