Alloy Health Reviews | Read Customer Reviews of myalloy.com

Alloy Health Reviews | Read Customer Reviews of myalloy.com

Alloy Health reviews

Showing 375 reviews with 1 star · Clear filters

customer
Apr 10, 2024
Not patient focused
Slow response time, no attention to my side effect concerns, no alternative treatment offered when first treatment didn’t work
Response from Alloy HealthApr 11, 2024
We're so sorry for any frustration here! Our doctors reply within 24-48 hours and it appears that the doctor has replied to your recent questions within that time frame. Their most recent response was 4/9 and I apologize we don't have the treatment that you're hoping for! We strive to provide as many solutions as we can but our service is not comprehensive. We hope we can help in other ways though!
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Laura E.
Apr 10, 2024
Support is horrible
Support is horrible, requested to speak to a doctor, no response. The Support contact phone number doesn't work. Was charged for 2 doctor visits, when I have never even spoken to her. Instead of finally addressing my issue, they cancelled my order without my permission.
Response from Alloy HealthApr 10, 2024
We're so sorry for the frustration here! It seems our team has been helping out to resolve your requests and we hope the have your doctor reply soon!
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customer S.
Mar 14, 2024
Charged for something I didn't order
I was prescribed one product I requested, but also one I did not. I thought that meant I could order the second product if I'd like to. But instead, it was automatically ordered for me, and I was charged for it. I was not allowed to return it either. I felt it was not appropriate to charge me for a product I didn't request without asking me first. If you're going to charge me a different amount than what I agreed to, you need to get my permission.
Response from Alloy HealthMar 14, 2024
We are so sorry about the frustration here! As a courtesy we processed a 50% refund for you. If you have additional questions please reach out to our support team!
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Bridget
Mar 5, 2024
what a joke, on me
did not need esrogen cream. Did not ask for it. Came to you for the Oamazing cream olny. Was under impression it was $69 with $20 off coupon to be $49. i was charged $201 for consult and estrogen cream and Oamazing cream. I take HRT pellets so no do not estrogen period. emailed and you agreed to refund $70 what a joke whatever. The Oamazing cream isnt Oamazing it is just like warming lube nothing I would need a script for. Lesson learned will never do any online scripts again. Was the biggest joke on me.
Response from Alloy HealthMar 5, 2024
We are so sorry that it was not totally clear which products were being prescribed! Our team did our best to support you regarding all of your requests and are so sorry to hear you remain frustrated. As a reminder, this review is public so we don't recommend sharing unnecessary personal health information as anyone can view this information.
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Nikole C.
Feb 20, 2024
Was having issues and messaged doc
Was having issues and messaged doc. Three months later I logged in to cancel and checked the messages, still no response. These people dgaf about anything but your money. Stay away
Response from Alloy HealthFeb 20, 2024
We are so sorry about the experience you have had as this is definitely out of the norm. We've sent a follow up email in hopes that we can work on a solution for you. Thank you for taking the time to flag this to our team.
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Summer
Feb 13, 2024
I can't believe it
I can't believe it, they don't respond to you when needed. All I wanted was to get the discount for new patient, because at first my payment wouldn't go through so I guess from there retrying again it doesn't let you put the discount code in. I've been emailing them several times and they don't answer so I'm not going to go through with them. What a waste of 49 dollars I want a refund.
Response from Alloy HealthFeb 13, 2024
We're so sorry that the discount wasn't able to be applied in the way that you had hoped! Like many companies we run limited time offers that are specific to particular products or experiences. So unfortunately, the discount in question was not applicable. Should you decide to sign up, we are apply to apply a discount to your second subscription shipment! Just send us an email and we'll be glad to assist.
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Mary
Feb 8, 2024
BIG WAIST OF MONEY
I researched alloy in depth, and after speaking the recommendation from Dr Kimberly Hartzfeld. I used just as described with No results as of today! BIG WAIST OF MONEY!! I reached out to Dr Kimberly Hartzfeld, no response- such a scam!!
Response from Alloy HealthFeb 9, 2024
We are so sorry you were not completely satisfied with the product! Our team has sent you an email to make sure you're taken care of and as a courtesy we also processed a refund. Thank you for your feedback and we look forward to helping you over email.
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G.D
Feb 6, 2024
I choose a doctor's appt.
I choose a doctor's appt. and paid for it, thinking that I would have a one-on-one consultation first and then I would choose my options to purchase. well that was not the case. Per the forms that I filled out, which I barely filled out, the doctor just email their option plan. I don't understand how they would know what my need were without knowing much about my issues. Looks like I lost out on my money I paid.
Response from Alloy HealthFeb 7, 2024
We are so sorry that it wasn't clear how the consultation would work! It looks like the doctor sent out a few messages addressing your desire to discuss further - please know by signing up for Alloy you have unlimited messaging with your doctor who can adjust your treatment plan should you both decide that's the right path forward. We will follow up with an email to make sure you feel fully supported.
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