Alloy HealthReviews of myalloy.com

It was quick and easy. Shipping was on time as expected.

I loved the convenience of being able to communicate with a Dr, get a treatment plan, and choose what I wanted to do and get prescription shipped right to my door.

I'm a brand new customer, and this was my very first ever order, and they messed up big-time. While the doctor I spoke to was wonderful, Alloy customer service is non-existent. The pharmacy this company uses, Blend LLC (Pharmacist-in-Charge D. DiStafano), mislabeled my orders, putting my cream in the envelope (with tracking number) for my patches, while my patches have been sitting in the Columbus, OH post office for a week or not received by them (with the tracking number for the cream). I got the cream for my GSM (in the package labeled for the patches), but was expecting the patches for my osteoporosis, but I'm locked out of getting those patches again until June, even though I never got the first shipment and paid for them. I emailed the company asking where my $225 purchase is, and they said they escalated it to their "team" (that they don't have, judging by the recorded phone message) and would get back to me IF they had any information. IF??? I texted the phone number for texts, and it looped back and emailed my texts right back to me. I tried calling, but they "don't take live calls", you have to email them to be ignored. I've sent proof of the post office waiting for or sitting on the package, photo proof of the wrong item in the package, and nothing. No response, no resolution. I'm beginning to think this company is a scam or the pharmacy they use is. Imagine your private health information (name, prescription info) being sent to the wrong person/address, or a completely unrelated prescription being sent to you, assuming this is a regular pharmacy that handles medications other than Alloy's. This is a violation of the law (HIPAA). I'm forced to have to charge back my patches because I'm not going to be out $225. Then, reading all the other reviews, they don't seem to be able to "find" their customers and have to ask Trust Pilot for their information (even though we email directly from the email address associated with our account)? What the actual what??? Is this company just a desk with emails printed out and stacked on a table? I have to question how long it will take before my private medical data is stolen or my account is compromised by a hacker, and sold on the dark web. If this is how their internal system malfunctions, then your health and personal data is not secure by any metric. UPDATE 3/23/26: Company made good on my purchase and sent out a replacement. Received today, so I'm changing my star rating from one to five. Thank you for your help, Shenelle!

I found the questions thorough and process simple.

I would say 4.5 stars. Order process 5 stars. Shipping 5 stars. website could be more user friendly. The containers the creams come in make it hard to tell how low you are. I’m using the M4 cream and tretinoin. I’m a month in and have noticed a difference. I’m looking forward to seeing what a year of use brings.

Easy to order. No pressure emails. Product came quickly.

I’ve started the transdermal estrogen patch and progesterone about two weeks ago. So far I’ve notice an improvement in my mood and energy. I feel like a dark cloud has lifted- I wake up happier. I’m also sleeping better and have less hot flashes.

Friendly product selection experience with trusted industry experts. My subscription service makes getting refills simple and timely. My skin has never looked better!