Alloy HealthOur clinical solutions are created specifically for women our age and address our top concerns. From our hormone replacement for menopause relief (safe! safe! safe!) to our sex-enhancing cream for even better orgasms, to our wrinkle-reversing moisturizer—it's all science-backed, safe, and truly effective. Because you deserve it. We believe that women over 40 have earned the right to feel fantastic. Our current healthcare system isn’t doing enough. Only 6% of women seeking treatment for menopause symptoms actually get it! Menopause is inevitable, but suffering through it isn’t. We deserve access to expert care and treatments.
Alloy Health (myalloy.com) has 4,027 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
You guys make it impossible to cancel. Then have no way to get connected with a real person nor respond to emails or text messages although you offer both options. I do plan to share this on social media.
Response from Alloy HealthAug 1, 2024
We are so sorry you're having trouble! We'll follow up via email to help with this and also clarify how you can stop shipments on your own.
Banco D.
I chose Alloy specifically because their terms stated that they would send my prescriptions to the pharmacy of my choice. After receiving my plan, I let the doctor know I approved but would like the scripts sent to my local CVS. I kept receiving the same autofill message approximately 7 times before they finally sent the prescriptions to CVS. However, CVS attempted to contact them for a week to request generic approval and they received no response. The Alloy Dr. told me she called 2-3 times in one day and got no answer. Immediately upon receiving this message, I called the pharmacy; of course I got an answer. When I replied to the Dr and asked if she could give me a phone number to pass on to the pharmacy, her response was: "Sorry, I am just about to sign off and will be unavailable." In my experience, Alloy is a scam. If they don't want to deal with pharmacies, fine--take it out of your terms! Edited 8/7/24: I emailed as directed in Alloy's response to this review, I received a response that they would contact the doctor to get it sorted. After asking for an update I was told they had not reached the doctor yet but would continue trying. I requested another update a couple of days ago and NOTHING. Stay away from Alloy! I paid for an appointment, was prescribed medication and Alloy completely breached their own terms of service. I am in talks with other women who have had the same issue. Complete waste of time and money.
Response from Alloy HealthJul 29, 2024
UPDATE - After learning more about the request we want to clarify here that we are not able to transfer a prescription out unless you are an active subscriber on the Alloy platform. We realize that we did not make this clear to you when you'd reached out initially. Regarding our terms, they cover active users of the subscription service. We definitely transfer out existing prescriptions to any pharmacy of your choice, but unfortunately you do not have an active subscription through Alloy. If you were only looking to be prescribed and not use our platform, then Alloy isn't the best fit for these needs. We are sorry you had such trouble getting the direct answer you were looking for and that the terms created a mismatch in expectations. We wish you well finding the care you need and apologize that Alloy could not be a part of it!
jane doe C.
refund policy. i just canceled and want to return my first order.
Response from Alloy HealthJul 29, 2024
We are so sorry you aren't happy with your experience. We don't see any contacts from you requesting assistance for product refund so we sent you an email just now to see how we can help!
MTcustomer
I ordered my medicine on July 2, 24. And have not received them. I was told they were shipped twice and both times returned to sender. I have spoken to Alloy representatives multiple times on the phone, texted, and emailed and been charged for the medicinw and three weeks later have not gotten any results.
Response from Alloy HealthJul 29, 2024
We are so sorry about the issues with your shipping address. We do see that after your July 2nd address, you had successfully updated your address which explains the first shipment failing. But the reshipment should have gone to the right place! We are working on this now and will follow up with an email.
Bonnie
I told them to just send the cream and not the other medicine and they went ahead and sent everything. I have too much of the estrogen and will have to throw away a bunch bunch of it. It is a waste of my money and plastic and there was no reason for them not to follow my instructions after they said they understood.
Response from Alloy HealthJul 25, 2024
We are so sorry for the confusion. Your request to ship your skin products together was honored and we provided directions on how to adjust the date of your other products as we weren't clear on when you preferred those to process. It seems that date was never adjusted and those billed separately about a week later. We're so sorry this caused such frustration! We reached out via email just now to clarify how you'd like to proceed so this kind of mix up doesn't happen again.
customer
I ordered my script and was approved 3 months ago. Why did it take so long to ship. It is only vaginal cream. I was not asked if I had insurance which I did.
Response from Alloy HealthJul 22, 2024
We are so sorry about this - our team reached out in April to gather more information from you regarding your care but had not heard back. That said, your July order did ship and we will follow up with you via email now to continue the conversation and make sure you feel things have been resolved!
customer
Awful, just awful!
Response from Alloy HealthJul 22, 2024
We are so sorry to hear you weren't happy with things! Your subscription is canceled and we will follow up via email again to continue the conversation.
customer
Working with the doctor was 5 stars. Attempting to work with the staff was the complete opposite. They give you a number to contact them. Then, the number you call has a recording to contact via email. I have sent numerous emails without a reply back. My prescription had expired and I did not choose to renew. I received multiple emails indicating my prescription had expired. Then, I received an order in the mail and my credit card had been charged. Again, u have not received any response back from customer service.
Response from Alloy HealthJul 22, 2024
We are so sorry for the frustrating experience! Our team has followed up via email to offer some additional support and insight.
