Alloy HealthReviews of myalloy.com

No resolution to issue or helpful input; copy paste from previous response. Was told that they cannot answer medical queries, which I understand; however, the error was due to myalloy's shoddy screening process, which did not indicate that their products cannot be taken by someone with asthma—despite the fact that it is in the fine print of the literature they send with the product. The doctor they assigned me also did not indicate that or query me about whether or not I had the condition in her review. So I was not seeking medical advice, but a refund, due to the fact that the error was in their screening. Customer service should be able to help with that, but they only reiterated the policy both times I interacted with them, with the exact same language.

cream causes cramps used it for 2 times and stopped

Do NOT use this service!!! The customer support is extremely frustrating . You cannot call or speak to anyone at this company, which is fine if you have ordered a sweater and want a status update. If you are waiting for medication - it’s unethical . You have to wait for someone to respond to your email or your text to the medical staff, but it’s not interactive so you can be waiting for days for any kind of response and then they will put the burden on you to fix the problem . When dealing and treating menopause symptoms, why would a company add to the frustration already being experienced by this patient population? It’s better for your health to go straight to your dr. At least you can speak to a person and get your medication resolved without putting your own health at risk! I’ve been waiting for a prescription now going on 14 days. I’m experiencing horrible side effects due to stopping it abruptly and have communicated this to the medical staff. nothing has been done . STAY AWAY

They prescribed me Estrogen cream for my face and never told me to consult with my doctor about it effecting my hormones. I’m not in peri-menopause nor am I in menopause. I reached out to the company and said that I was concerned about this effecting my hormones and wanted to return the unopened bottle and they refused. I will never do business with this company again.

horrible experience from start to finish

So it goes like this. You pay $40 with the promise if a consult and prescription hrt if indicated. Next you receive a lot of canned text medical advice, rearranged to suit your situation. After some chat, a "plan" is given. All this was fine. However, the next day it all seemed to happen again, only they told me my "plan" was exactly what I was already doing. After more chat I was linked to a pharmacy checkout for the medication I already take, even after I explained this. I don't believe real people were even there. When I said I needed a prescription, because I have insurance, they declined to write one and actually tried to gaslight, saying that their medications are often cheaper than what insurance covers. Heck, I have a $10 copay. They rang me up for over $200. I will try to cancel the charge of $40. With my bank. This is an unfortunate rip-off.

I was not informed that renewal of my order was coming due nor was I informed that there is a price increase. When I followed the directions to “Manage Subscription” to cancel my subscription, the “Manage Subscription” button appeared for a brief moment on the page then was overridden by the company banner at the bottom, hiding and not allowing to select the button to take me to the page to manage the subscription. I sent a text message as directed, I also sent and email as directed and I notified my credit card company that the charge that was “In Process” is not an approved charge. Still no word from anyone at Alloy ***UPDATE** Attempt to charge my credit card was declined by my card issuer. It was at that point that I received both an email and text message response to my request. They cancelled the order and apologized for the inconvenience. I have verified that the “Manage Subscription” option is now available ABOVE the companies banner and is accessible for subscribers to manage their subscription.

The pump on the product is cheap and doesn’t work. I am still trying to reach support to get a refund. For the price this is unacceptable. And the lack of customer service makes it even worse. Buy elsewhere. UPDATE: I keep receiving messages - endlessly - that say: new product has been sent and that a refund can’t be issued. Another support person told me a refund was issued. This company is a mess. Do not use!!