Alloy Health Reviews | Read Customer Reviews of myalloy.com

Alloy Health Reviews | Read Customer Reviews of myalloy.com

Alloy Health reviews

Showing 375 reviews with 1 star · Clear filters

MaS
Jan 22, 2025
I’ve given it time
I’ve given it time, but over weeks , 4 days to respond, I’ve had it. I was billed over $400 and received 1/3 of the order (the least helpful part). I have messaged and nothing but repeated autobot replies of “well look into it” . Same thing on their social media. Empty promises. At this point, even if I ever get what I paid for, it’s been a horrible experience and I wanted to warn others. There are several companies to choose from, and this isn’t the right one.
Response from Alloy HealthJan 23, 2025
Hey there - We are so sorry this has been so frustrating! Once we had your allergy clarification cleared up, the order was fixed and overnighted. The holiday this week definitely slowed us down a bit so that's definitely not the norm and we apologize for that! The good news is we're back on track and your order should arrive to you soon.
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Diane R.
Jan 22, 2025
Broken pump / No customer service
I ordered the M4 cream When it arrived, the pump didn't work, which means there is no way to use the product. I emailed Support three times and texted them (there is no phone option) to either have a replacement sent or to be issued a refund, and still have received no response.
Response from Alloy HealthJan 23, 2025
Hey Diane! The good news is the solution is 99% of the time just to turn the bottle upside down and tap it on the counter a few times then pump some more. This is because it's an air pump so you need to force product up towards that mechanism. Our support team is a bit behind but we promise we aren't ignoring you! Please do follow up to your contacts if this resolves the problem!
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ASB
Jan 22, 2025
Horrible service and extremely overpriced
Horrible service. Complete rip off on price. And is the doctor and the patient determine a different dosage is needed, Alloy refuses to honor the decision and provide the proper dose.
Response from Alloy HealthJan 22, 2025
We took a look over the discussion and it seems there has been a fair amount of confusion regarding the product in question. Please note 1 tube = 3 months of product. We do not offer a different number of tubes nor a different dose and we acknowledge that some of the communication around this was incorrect. Our team replied to your email in more depth to try to further clarify our offering.
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customer
Jan 21, 2025
It make me have bacterial acne… i never…
It make me have bacterial acne… i never had bad acne in the past. Very sad it didn’t work for me.
Response from Alloy HealthJan 21, 2025
Thank you for sharing your experience - if you think you've had an adverse reaction we strongly encourage you to share this with your doctor so that they can ensure any concerns are addressed and a path forward is clear.
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customer
Jan 19, 2025
Poor customer service
I was quite disappointed with the speed of reply and the support related to my request. The interaction did not help to solve my request. I will no longer use this company.
Response from Alloy HealthJan 21, 2025
We are so sorry for the frustration here. It seems you need additional diagnostic codes however our team will reach out for further clarification to see how we might be able to assist beyond what has already been shared.
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Luna T.
Jan 18, 2025
Don’t feed into all the great reviews!
I think all the good reviews are fake. Who is leaving all the great reviews to this company? I had questions and the doctor didn’t answer them. Got zero help and wasted $50 dollars on the consultation.
Response from Alloy HealthJan 21, 2025
We're sorry to hear you haven't felt heard! Our team works hard to address everything and so we've requested more information from you in order to locate your account and see how we might assist further.
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customer
Jan 15, 2025
Only use Alloy if you truly understand your own needs!
Customer service is very slow to respond, doctor wants me to wait a full 6 weeks to see if my symptoms improve while I try not to lose my marbles from unbalanced hormones at 4 weeks, doctor didn't tell me I need to titrate off the pill slowly as I switch to bio-available hormones - absolute nightmare!! I quit Alloy's meds and went back to the pill to save my sanity, doctor wasn't the slightest bit concerned.
Response from Alloy HealthJan 15, 2025
Thank you for sharing your experience—it's clear that you've been going through a challenging time, and it's completely valid to feel frustrated when it seems like progress is slower than you'd hoped. While it may feel like the doctor wasn’t concerned, their recommendation to wait six weeks was likely made with your mental and physical well-being in mind, as hormonal balance often takes time to adjust and stabilize. That said, your feelings matter, and it's important to feel heard and supported throughout this process. We'll get back to you shortly with a reply to your email!
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customer
Jan 10, 2025
Did nothing want to return
Did nothing want to return. Have sent 2 messages and heard nothing on how to return for refund.
Response from Alloy HealthJan 24, 2025
Thank you for taking the time to get in touch with our team. Please note that like most skin products, it takes 3 or more months of consistent use to see changes. As it has been less than a month at the time of this review, it would absolutely make sense that you have not seen a change yet. We encourage you to stick with it and would love to help you reactivate in a few months if you're ready!
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