Alloy HealthReviews of myalloy.com

I had a very good experience with Alloy Health. The entire process was fast, professional, and convenient. Everything was completed online, with no video appointments or phone calls required. *However, I would like it if I was able to reach them by phone call as well. From completing my medical questionnaire to receiving my prescription, the turnaround time was very fast. Much quicker than waiting months for an OBGYN appt. The physician who reviewed my information was very thorough and professional. I also appreciate that Alloy's physicians specialize in menopause care, which gave me confidence throughout the process. They are all certified through the Menopause Society. My medications arrived quickly, and the entire experience was smooth from start to finish. One tip for new patients: be as detailed as possible when filling out your initial questionnaire. Include all of your symptoms, concerns, and questions upfront. Follow-up communications may involve an additional fee, so it's worth taking the time to provide as much information as you can initially. The only downsides for me were that Alloy does not accept insurance, so everything is self-pay, and there is no option to speak with someone by phone. All communication is handled through their online messaging system. While it worked well, I personally would have appreciated the option of a phone call for questions or reassurance. Overall, I was very impressed with how efficient, professional, and easy the process was. I liked the doctor they assigned me to. If you're having trouble getting a timely appointment with a menopause specialist, I would definitely recommend Alloy Health!

The customer service was really great and responsive and gave me step by step directions. I wish I liked the product, but it did not agree with my sensitive skin. It's one of those sneaky subscription services but they do give you a reminder and ample time to cancel.

So far not impressed. Consult was fast and the Dr. was helpful. However BEFORE my consult was even done and all questions answered, one of my potential prescriptions was processed and card charged for $150. I felt this was extremely inappropriate (almost fraudulant?) as I had not authorized/finalized the order. There was no opportunity to confirm credit card I wanted to use, verify shipping to address, or apply a coupon code that I had. I shared this with Dr. Allison and was told to contact CSR. There is NO way to contact anyone by phone and resolve quickly. It's only contact by email and text. Hoping to get a response eventually. Not a very good first impression for a new patient. Edit: CSR did get back to me. They did make it right. However they said the auto processing of first rx is standard, which I don't think is a good practice. When someone consults with a Dr. for a new prescription there is often back and forth questions about it, before a final decision can be made by the patient about whether they want to ultimately fill. This doesn't provide that opportunity.

Clear understanding of what products are for & how they can help

The customer service is great, however, I think the product is too expensive.

I think it works well, but I am not consistent, and I really hate the vaginal hormonal cream. It's messy, and I just feel gross in the morning.

There are no hidden fees. Very transparent and straightforward.

Easy to order. Seemed a little long for delivery & information on delivery was vague. Product is already showing improvement of my skin!!