Alloy HealthReviews of myalloy.com

UPDATE: Company rep reached out and after a long discussion, she offered to switch doctors for me. The new doctor was a game changer! She actually read my communications, reached out with suggestions and let me know when she needed time to think about my treatment. Loved that they had me take a survey with health history. Hated that the doctor who responded gave me information on the medication I was to receive based on the fact I didn't have a uterus. I do and had to point that out to her, she obviously didn't review the survey. Not sure why I paid for the consult if the history wasn't properly reviewed. Medication proticol changed and responses have been slow to side effects I'm experiencing. Her last response was to contact my GYN. Being menopausal, I don't have a GYN anymore and have a 5 week wait to get into one.

It started off so well. Very excited to try HRT after reading a New York Times article about menopausal women finding relief. And I have felt better. However, the refill process has left me feeling uncertain, insecure, and considering options. In late April I rec'd an Alloy email indicating that refill shipment was imminent. I messaged the physician on May 8 and asked a question about the medication, assuming the order was already well on its way before some upcoming travel. Suddenly on May 10, an Alloy physician contacted me to ask if I wanted my refill. Excuse me, but what? I checked the Alloy web site and noticed the shipping date said "ERROR" and contacted support to find out more. Wasn't this already being filled and shipped per the April email? After some back and forth with support (they blamed an error in my first name - which I had promptly notified the prescribing doctor about back in February - and a pharmacy miscommunication, but promised to try to expedite shipment). Well, it's May 18th now. The estrogen is gone, the progesterone is almost gone, and USPS tracking indicates my order might arrive in two days on a Saturday night. Not exactly expedited shipment, in my view. Alloy support apologized but seemed intent on pointing fingers on everyone except themselves. This experience hasn't really done much to convince me to feel secure about a refill arriving in a timely manner. Competitors are starting to look intriguing. UPDATE: In July 2023, I moved over to a competitive company. A month after the shipping delay described above, I contacted Alloy support to get a receipt - Alloy does not take insurance but will provide a receipt for FSA/HSA/insurance purposes. Alloy **still** had the wrong name on the receipt! They corrected it quickly, but it felt like one more sign to leave. In better news, the competitor works with my medical insurance company and the new prescription price was a significant savings.

The company was prompt in getting the estradiol, progesterone and probiotic delivered. However, they represent that I would have access to my telehealth doctor for questions and that the response would be within the same business day. I sent a question on February 16, sent a follow-up to the doctor on February 17. Contacted customer support on February 23 due to lack of response from the doctor and they responded on February 24 that they would prompt him to respond. Another 4 days passed and I finally just cancelled my subscription and I let them know why. I recommend you check the website for the North American Menopause Society and find a local doctor to work with.