customer
Maybe try another company.
My doctor was difficult to get a response from and was out of the office for an unknown time period a couple times. Luckily it usually was only a couple/few days. My treatment plan was imput incorrectly. Then only half of the items were shipped. It's been over four weeks and I still do not have my accurate treatment plan. I cannot start the one item I did receive until the other item arrives. I had to notify the doctor that my treatment plan was wrong, then notify Support that it was wrong since my doctor was out of the office again. Then Support said they sent the other item but I noticed that the status showed as "error" for days. I reached out again and was told by Support that had questions for me. The EXACT same questions which I had already gone over with my doctor three weeks previous. Now the item shows as "shipped" but I wish I could just get my money back and go with another company. That said, my friend also went with this company and has not had any issues.
Response from Alloy HealthJul 15, 2024
We are so sorry this has been so frustrating! Our team will be back in touch to ensure that your order is all squared away as it seems to deliver today.