Michal G.
Unethical
Unethical - they sent me an email that made it seem like I needed to answer questions to keep a prescription active, though the product was not scheduled to ship. Next thing I know they have charged me 120$ and refuse to cancel. I immediately emailed, called, texted, and contacted the doctor to cancel. They refused to cancel.
Response from Alloy HealthNov 17, 2025
We’re truly sorry to hear about your experience — we never want any customer to feel surprised or unheard. We have responded to your outreach, and our support team works hard to reply to all messages as quickly as possible. Please allow 24–48 hours for a response, as we review each request with care. We would be happy to support your cancellation request via our support channel, and we encourage you to reply directly to our support team so we can assist you as quickly as possible. — The Alloy Support Team



