Laura H.
Your customer service should have responded earlier and allowed me to cancel my order.
Your customer service should have responded when I complained at the outset when I found out you had sold me Estradiol and tried to connect with the physician and cancel my order. 1. There was a lack of transparency about what I was buying - if I had known I was ordering Estradiol I wouldn't have ordered it. 2. I reported in the intake form that I was (already) taking Estradiol.
Response from Alloy HealthJan 5, 2026
We’re sorry to hear that your experience on the platform hasn’t been positive. It appears our support team followed up within 24 hours of your request. If you still have any questions or concerns, please don’t hesitate to reply to that email. We’re more than happy to assist further.