Alloy HealthReviews of myalloy.com

I did the completed the intake form and submitted payment. I found out I couldn't use my flexible spending card and received a notice to update my payment method to complete my order. I did that and there were 2 payment methods on my account. Now it's 2 days later and they tell me I need to do a completely new intake form to try again. I don't know where my medical information went and I can't remove either card from their system or delete the account myself but have to wait on their support desk. This is not a good or secure experience.

You charged my credit card without my consent. And refused to make it right.

Wrongly charged for product. Refused refund even though I reached out to Support within minutes of realizing I was charged and I have only been able to get the same automated email response when I reach out. No one real has bothered to follow up.

It took a long time to hear from the doctor. I had bad side effects from the medication and had to stop after 3consecutive nights.i emailed to the support line for refund or credit and never received response !

I thought my experience would be a good one because of all the great reviews. However, it has not been. Struggling for about 1/2 a year to get any doctor I’ve seen to believe or even send me for some form of hormone test but have been denied. All other blood work, thyroid tests have come back within normal limits. Maybe TMI but along this timeline my cycle has also become not normal for me. So I thought this place would be different, sadly no. If you’re at that age where it is possible to go through needing hormones but not in the expected 40+ age range I suppose you’re out of luck until you hit 40 when professionals will start to believe you.

I keep explaining the creams made my skin worse and your associates said too bad. Can’t refund as it’s a prescription. Which is nonsense. Your team determined this cream would work for me. Instead it caused a terrible rash. And I’m just supposed to be ok with throwing hundreds of dollars away on stuff you said would improve my skin but in fact did the opposite

The experience with MyAlloy.com unfortunately was one of my worst customer service encounters, ever. Currently, I'm *still* waiting for them to get back to me which is flabbergasting since their help tickets are automated with Zendesk. I naively hoped their customer service and response times would be in line with other reputable companies, however MyAlloy is living in 1993 or some other time when people in operations didn't understand how to operationalize their business. It's too much to ask for reasonable response times (less than 3 business days) and selling a product that actually arrives in working form. M4 pump broke after a single use - that's a lot of money to spend for one application of product.

I keep trying to cancel the subscription and they keep sending me more and charging me. I don't need more and don't want to keep being charged.