LifetouchReviews of my.lifetouch.com

Don't expect easy transaction where online site works. Press on items and nothing. Customer service is a joke. Wait for their convenience to text.

These people hired to take photos are simply there just to make money for a paycheck. They don’t give a f. The way they take photos is insanely horrid and they have zero clue on how to pose naturally and for the good angles. They always look pissy and angry. I am so disgusted schools keep using their service. Enough is enough. The package prices are already insane. I’m so over this company.

Lifetouch guarantees a great picture day experience. The amount of money these pictures cost I have 5 school aged children I pre ordered 2 of my children's school photos at the cost of $70.00 my preschooler and my 4th grader dressed in there best with fresh haircuts, excited for there pictures to be taken to immediately feel unwelcome & confused about how to stand or place there hands etc. I have never seen two grade school photographers so rude & melancholy in my life. I wasn't allowed to choose from a couple different photos like I usually am able to do. There photographer had no desire to be liked or make any of the kids feel comfortable even. There wasn't a line we walked in & strait to both photographers whom both looked angry and irritated. This Was at Rippleside Elementary school yesterday at 2:00p.m. photographers were scheduled to be set up taking photos from the a.m. till 7pm that night. I can't imagine any of the children who got there photos taken by these two before or after mine will ever look forward to future school pictures again. I had already spent a chunk of money on these photos to have a terrible experience with a rude unqualified none professional and have no say in which photo was chosen. If Life touch is going to guarantee a great experience With trained professionals Who are supposed to keep Everyone engaged and happy. Then they need to a better job during their application process. I don't believe The photographer we dealt with had any experience in photography let alone being around children. I have three high school students whom Are supposed To be getting their picture taken by life touch on september 18th. As much as I look forward to my children's professional school pictures every year.Handing them out to family members and sending them in the mail. We Flat Out refuse to spend any more money with them. My older children won't even be In the year about this year because of them. If the school hires life touch in the future Neither will my younger children. I'll hire my own photographer From now on.

Every single year....an issue to order my kids photos. EVERY YEAR. The site is terrible and rarely works. Don't you want my money?!???

Getting school pictures is ridiculous now, this company charges an astronomical amount to get a few photos. Different backgrounds are cool, but only if you spend a ton of money, and who really needs 20+ (just throwing a number out there) copies of one picture, even if the background is different. Phones have great cameras and editing capabilities now days, so no need to waste money on pricey school photos. Lifetouch, I would poll your parents and see how you can turn the company back around bc I am not the only one who feels this way.

The advertising is fantastic but boy when you get your pictures taken, it's trash! The photographers are not patient with kids and they just press the button for the sake of taking pictures. There were a lot of kids who weren't looking or smiling. Many of our group pictures came out bad. The pictures don't come close to what they show in their AD. STAY AWAY FROM THIS COMPANY. THERE ARE BETTER ONES OUT THERE.

They simply not sending my order. I got scammed by Lifetouch and no phone number to call. Chat support are stupid and have no access to your account. I give them my order# and access code and whatever crap that was sent to me in email and they still cant locate my order. One agent said, we will ship you another package which that never happened and this new agent tells me I dont even have any order in my account. You can not share the screenshot with them neither. Its very frustrating dealing with piece of craps companies with untrained staff and support. Schools need to stop using these monopoly services. Just simply out of money and I have to buy it again from them. Its simply a fraudster company with no hope of changing.

Literally the worst experience trying to order photos. Their website is difficult to navigate, the chat is not usable and most of the time it doesn't update to where you can even use anything past the AI bot. Horrendous experience and feeling giving this company $44 just to have my son's photos