Brian
Don't make a mistake!
After speaking with my other associates and business partners in the e-bike world. I have decided that I cannot recommend MXWraps for purchases. They charge a 25% restocking fee on return items which is an insane amount. There are dozens of reputable places you can buy parts for Surron, Talaria, E-ride, Ventus, etc. They're the only ones that I can find the charger 25% restocking fee this is an outrageous number 15% is the highest I can find in comparison 10% is the common. If you purchase anything from MXWraps you better make sure that you or a customer of yours does not change their mind because you will get slapped. I did reach out to MXWraps and tried to negotiate the 25% and they said politely NO. Here's some real life numbers from other reputable companies that we also use for purchases that we will continue to use from here forward that I recommend. Restock Fees Rev rides 10% Luna cycle 10% Charged cycle works 15% Amazon 0% on most items MXWraps 25%!!
Response from MXwrapsApr 16, 2026
Hey, we understand your concerns and appreciate you sharing your perspective. At the moment, we’re unable to locate your order based on this review, as no name or order number was included. We’ve reached out through Trustpilot requesting that information so we can properly look into your case. Please follow up with your order details so we can track everything on our end. Once we have that, we’re more than willing to work with you directly and waive the restocking fee to get this resolved. At MXwraps, we stand behind supporting the community and making sure our customers are taken care of. We just need the order information to move forward.