MXwrapsReviews of mxwraps.us

Response from MXwrapsMay 18, 2026

Hi Jeff, We sincerely apologize for the frustration surrounding your order and the confusion with the tracking updates. We have emailed and texted you directly because we genuinely want to help clarify the situation and make sure you are taken care of properly. Your supermoto wheel set was dispatched internationally, and the reason USPS currently shows that they have not received the package is because the shipment is still in the international transit stage. With these wheel sets, tracking typically does not begin scanning until the shipment physically enters the United States and is handed over to USPS domestically. This unfortunately can make it appear as though only a label was created, even while the shipment itself is actively moving through transit overseas. These wheel kits are sourced internationally and normally take approximately 8–16 business days, though customs and freight delays can occasionally extend transit closer to a month depending on import processing. We completely understand your concern seeing limited tracking movement and we absolutely should have communicated the international tracking process more clearly from the beginning. We are continuing to monitor your shipment closely and are actively assisting you directly through email as well. Again, we truly apologize for the experience and appreciate your patience while the shipment completes transit into the United States. – Michael MXwraps Customer Service

Response from MXwrapsMay 7, 2026

Thank you for updating your review. We appreciate you giving us the opportunity to resolve the return situation, and we’re glad we were able to get everything handled for you. We understand the initial frustration and are continuing to improve our communication systems and response times as we grow. If you ever need anything else in the future, feel free to reach back out to our support team anytime. — MXwraps

Response from MXwrapsMay 3, 2026

Hi Noah, We’re sorry for the confusion and frustration here. The rotor you received was a slightly updated version of the product from TB Electric, and we were not made aware of the change or provided updated photos on our end. That said, we understand how this could be unexpected and we take responsibility for not catching it sooner. We’ve already sent you a prepaid return label via email, and once the item is on its way back, we’re more than happy to issue a full refund, including the return shipping cost. We appreciate you bringing this to our attention, as it helps us improve and ensure our listings stay accurate moving forward.

Response from MXwrapsApr 20, 2026

Thank you for updating your review — we really appreciate you giving us the opportunity to make things right. We know delays can be frustrating, especially with certain parts that depend on supplier availability, but our goal is always to stay transparent and take care of our customers when situations like this come up. Glad we were able to get everything sorted out for you, and we appreciate your patience and support.

Response from MXwrapsApr 17, 2026

Appreciate the update, Jayce. Glad we were able to get everything cleared up for you quickly. Your Ultra Bee brake kit is already in transit and on track for delivery — you’re going to love the performance on these. We take a lot of pride in both the products we carry and how we take care of our customers, so if you need anything at all once it lands, just reach out. – Michael MXwraps