Jake
My first experience with MX Locker and...
My first experience with MX Locker and it did not go well. I ordered a pair of goggles and did not receive them until several messages with the seller and customer support over 2 weeks. Finally I got the package and was fine with the wait until they sent a completely different color. Contacted everyone again and it took a week to get a return label, I sent them back immediately after being told I better send them back within 48 hours. They received the item back and nothing. They were supposed to send out the correct goggles but yet no acknowledgement that they received the return or any intention to send out the correct item. Contacted everyone again and finally just asked for a refund after dealing with this for over a month. MX Locker did promptly refund my money. Probably one of the worst first impressions you could make.
Response from MX LockerAug 1, 2024
Hi Jake, We sincerely apologize for the frustrating experience you had with your order. Unfortunately, USPS lost the package during the shipping process, which caused the delay and complications. Once we became aware of the situation, we processed a full refund from our end, but we understand that this doesn't make up for the inconvenience you went through. We're constantly working to improve our process and will use this feedback to ensure smoother transactions in the future. We hope you'll consider giving us another chance.



