sally H.
I am working with Carpet One and…
I am working with Carpet One and putting in my order. I am impressed with the help and communication, but I am quite surprised that they require 75% cash up front from individuals with excellent credit.
Response from Mount Vernon Carpet OneMay 16, 2022
Hi Sally, We appreciate your feedback! We are a small, locally owned and operated business and are required to pay for the material our clients select at the time of ordering - which is why we ask for a 75% deposit. With all of the uncertainty in the global marketplace, purchasing goods at the time of order ensures that we lock in the best pricing for our customers. We apologize that our deposit amount surprised you and will talk to our team about having the conversation with our clients sooner, to take away any of that uncertainty. We truly appreciate your feedback and look forward to working with you!


