Kathy Peebles A.
Poor workmanship, destroyed our kitchen
Carpet one's installers did a very poor job to the point that the work needs to be done and the product replaced. Carpet one's response: "not our problem".
Response from Mount Vernon Carpet OneJan 17, 2017
Hello Kathy, We are so sorry to hear that you are unhappy with our service. We take a lot of pride in providing excellent customer service, in fact an outstanding customer experience is the principal our company is built on. In regard to your Kitchen countertops, it was our understanding that the issues were all resolved. We worked with your general contractor to provide materials so that they could complete the repairs that were their responsibility. If there is anything more that we can do to help, please let us know. We appreciate your feedback and your business!