Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
muukal.com
Website
muukal.com
Category
Vision & Hearing
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have bought glasses from eyebuydirect.com and the prescription was perfect. I thought I would try Muukal and the prescription is off I can’t wear them because all 4 are slightly off and give me a headache. I put my prescription in perfectly and the lenses are not right.
Response from MuukalOpticalOct 5, 2023
Sorry, your glasses are only a single vision. You can send us photos and we need to check if your PD is 63. Thank you for your cooperation
SJ
Sherry J.
Your glasses are above any other online…
Your glasses are above any other online eye glasses. I highly recommend to anyone who want to try online glasses
JA
Janann
This is a great company
This is a great company, I have ordered over 30 pairs of glasses for friends, family and myself. When frames have not been quite right (which is not often), they have been quick to help out. Last week a frame broke and they sent the same frame at no charge and in two colors!! This is great customer service. Having worked in the optical field for 15 years previously, I am impressed by the quality of lenses and coatings. The frames are nice and hold up well for the price. I recommend Mukkal to all .
LH
Laurel Hunnel A.
Liar Liar, Pants on fire
Liar, liar pants on fire.
I ordered 3 pair of glasses and loved them.
Because I only had another week to order with my prescription and knowing that I'd worn the same prescription for 20 years, I decided to order another 3/$119.00 pair.
WHAT! A!! MISTAKE!!!
They came with totally WRONG prescriptions.
I contacted them within a couple days, to replace.... they acknowledged they'd made a mistake, but then refused to replace them.
They argued with me.
Said to just wear the wrong prescriptions. Einstein's there.
They tried to refund me 60.00.... I paid them 119.00.
They finally told me they'd send me ONE pair... but those never showed up... but today, after dozens of text messages and many phone calls... NOTHING!!
So, essentially, I paid double for my first 3 pairs, and they abandoned me on the second three.
SO be aware!!
They DO NOT stand behind their guarantee.
Liar liar, pants on fire.
They turned to extortion to get me to take this down.
just goes to show what liar/scammers they are.
They told me the mistake was theirs, but now all of a sudden, when I post a negative report, tell me the mistake was mine... and offered to give me a discount on more glasses...
as if ...
Response from MuukalOpticalAug 30, 2023
Hello, we just want to explain how your mistake occurred. Firstly, you purchased three pairs of glasses, two pairs of progressive glasses and one pair of single vision, and your left eye SPH was filled in at -1.50. However, your original prescription was -1.25, but it was not until after the problem occurred that you uploaded the original prescription. Therefore, we were not aware of your mistake at the beginning. These are the facts. Thank you
MM
Mrs M G.
Great experience with Muukal
Easy to order, delivery within 18 days and the price is excellent. I paid less than a third of what I would normally pay in the Uk. The frames are excellent, the prescription is spot on. I had a question and customer service response was really quick. I would have no hesitation in ordering in the future.
JF
Jennifer F.
First time experience was amazing
First time customer here and I must say, I love this company. I ordered 2 pairs of glasses. A regular pair and a pair of sunglasses. The sunglasses were huge, so I messaged the company. I tell ya, they are AMAZING. They redid a pair of sunglasses for me, at no charge, even tho it was my fault. Super cute and fit PERFECT. Thank you Muukal!!!
TI
Tiesh
My new favorite
I've purchased from several online optical retailers and MuukalOptical stands out from the others in value and quality! I purchased two pair of glasses, both much better quality than anticipated from the low price. The lenses are clear, the prescription spot one and the styles are so much fun! The detailed size descriptions on their site helped me find glasses to fit my large head and they looked exactly like the "try-on" option I used to select them. In my past experience with other retailers, the try on features didnt work so well. Also, the delivery was much faster than from other companies! I will absolutely be purchasing from MuukalOptical again!
CU
customer
Great experience
My glasses look and feel great. The price was insanely good. And I had them in 10 days.