MuukalOpticalReviews of muukal.com

bought two pairs back in December 2023 and one pair broke after 3 months. I reached out to the customer service without much expectation. They immediately responded and sent me a new pair free of charge. I am pleasantly surprised by their amazing customer service!! I highly recommend Muukal!

I love my new glasses! It was hard to choose from since they have so many and they are all nice. Amazing feature where you can “try” it before deciding which one to get. I bought 3. Ordered on April 1 and they arrived on April 17. Amazing quality and customer service. I will be buying all my glasses there from now on! I am very happy 🥰!

Prices are great, however shipping time is AWFUL! He stops at about 8 different facilities and around the world. Delays multiple times. Unless you are not in need of your glasses quickly to see don't bother unless you want to pay a lot more for shipping. I can't comment on the quality cause they are still not here 3 weeks later. I wouldn't purchase from here again.

I had a problem with my glasses. They took care of it and sent me a new pair right away! I’m thrilled with all the glasses I’ve purchased from Muukaloptical!! I get compliments often!!

I ordered the 3 for 119$. 2 out of 3 the prescriptions were perfect. 1 pair was all blurry. I emailed the company, with in 1 week I received an email saying a new pair had been shipped out , Along with photo proof the prescription on the machine that makes the lenses. 3rd pair arrived today and they are perfect! I will definatley use this company again !

Love my glasses. 3/$119 is WAY better than $800 for one! Although, my glasses are perfect, the sunglasses seem to be a little "off". Can't figure out the issue.

In order to get Muukal to honor their own posted policies and procedures and refund me the full amount, I had to delete my original post. Which allows me to post a more thorough one. I ordered glasses from this company and then after realizing they are a foreign company and reading awful reviews, I asked to cancel my order. Per their website I had 24 hours to do so. I emailed them 3 times within 12 hours of ordering. I got no answer until the next day. They then tried to stall me to wait out the clock. I filed a complaint with PayPal (which is one of the only reasons I remotely thought it was ok to order from them). They then gave me a partial refund. I posted on trustpilot in the hopes of saving other people with limited income the headache. As if by magic - the trustpilot review got their attention and they were suddenly incredibly eager to communicate! They then said somehow I had failed to request a full refund on PayPal. Then they call me a liar on here. Then they offer me the remainder of my refund after I take down my review. I tell them I won’t until they give me the refund. So I got the refund. And this is my updated review: this company is awful and they prey upon people. Do yourself a favor and save yourself the upset and don’t buy from them. **Update** because I did what they technically wanted and deleted my original post and created the new one above, they are now sending me harassing emails. All this simply made a mistake and tried correct it within the posted policies and procedures from their website. Abusive customer service because they cannot handle an honest telling of their bad behavior.

All glasses were good vision wise. But so many styles to choose from...going to have to keep buying.😁