customer
The website was great the service and…
The website was great the service and fast and always updated. Only thing I would change is a better description on how your tints work.

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
The website was great the service and fast and always updated. Only thing I would change is a better description on how your tints work.
Jacques
I see very bad in the trees glasses very bad. And my husband to have problems with the glasses so I don’t things that have made my prescription wrong
Response from MuukalOpticalAug 14, 2024
Hello, we have already confirmed the details with you before customizing the prescription for you, so do you have any questions? please feel free to contact us. We will try our best to solve your problem. Thank you([email protected] or (330) 817-6667)
Gina S.
I ordered 3 pairs for $119 with tint as I have light sensitivity from a Brain Injury. 2 of the pairs are perfect. One pair has the bifocal part correct but the distance portion above the bifocal is totally wrong.
Clare
Shipping was relatively quick so that was great and the glasses all work and the prescription is fantastic!!! No complaints :)
steve D.
Ordered three pairs with progressive lenses. Provided a current prescription and proper pupil distance with my order. Received glasses. Vision is blurry through the top of the lenses, and distorted and blurry through the bottom of the lenses. Muukal customer service will not stand behind their incorrectly manufactured product. Their website states that in the event of a manufacturing error, they will replace the glasses, or issue a full credit. They offered me a 50% credit, and I pay all shipping expenses back to China to return the incorrectly manufactured glasses. Wow, I can either keep the glasses that are worthless, or return them for pennies on the dollar. Customer service is trying to tell me that I ordered frames that are too large. The frames I selected are exactly the same dimensions as my current glasses. Also, I went to Walmart Optical with the exact same prescription and DP, and received a new pair of glasses with progressive lenses in a frame exactly the same size, and they work perfectly! Moral of the story is: If it sounds too good to be true, it most often is. It is also a better idea to purchase eye glasses from a local optical outlet that can be trusted to provide glasses that are manufactured correctly. Calling my credit card service to dispute the Muukal purchase. Buyer's Beware!
Response from MuukalOpticalAug 14, 2024
12407242522 Hello, we have reviewed your order and found that you have purchased three pairs of glasses, all of which are very large for you. Larger glasses mean that the pupils cannot focus. The physical store can customize the correct lenses for you according to the position of your pupils. We sell online and do not know in advance where your eyeballs are located. We are willing to remake them, but this does not mean that we are absolutely wrong. Thank you
Hannelie W.
My glasses fits perfectly, does not slip of my nose when I look down suddenly! Funkiest and most stylish glasses ever! Love it!!
customer
Only received 2 out of 3 glasses. The prescription is all messed up on the glasses I did receive. I can't see anything out of them. What a total waste of money.
Response from MuukalOpticalAug 13, 2024
Hello, we have received your negative review and have sent your package in two separate shipments. This is the second tracking link. Thank you https://t.17track.net/en#nums=SF6045215080258
michael L.
Delivery was quick. Prescription seems off. Tint not dark enough on sunglasses no mirror finish was available