MuukalOpticalReviews of muukal.com

Note That this company is in China and if there is a problem, they expect you to pay return fees including customs and tariffs despite what their website claims. I highly recommend that you do not use this company. I ordered 6 pairs of prescription progressive glasses from Muukal, three were everyday glasses, and three were prescription sunglasses with polarized lenses, one of which were clip-ons. Of the six pairs, only one is useable to read. Teo pairs of frames were much darker than the image shows, and one pair of sunglasses was about 15 millimeters wider than stated. To read with the faulty two pairs of everyday glasses, I need to tuck my chin to my chest. With the three polarized lenses, I was not able to find any angle where I could read. I picked this site out of the many available choices because of the frame selection, prices, ease of use of the website, reviews, and price. I sent an email to the company 24 hours ago and have not heard back. At this point I am so disappointed by the product(s) I received as well as the lack of customer service. When I contacted the company, that wanted pictures of me in the glasses to assess the issue. After receiving the pictures, they responded that they didn't know how to fix the issue, so they offered me a choice of $100 (I spent $350) and keep the worthless glasses or ship them back at my expense (minimum $60) and they would give a full refund. I wrote back that based on their refund policy and Maine state law, they needed to pay for return shipping and provide a full refund. Five days later,they have not responded.

Vraiment très très satisfaite, bonne qualité. J’ai eu un problème avec mon foyer progressif sur une de mes 3 paires… situation réglée en qq minutes, j’ai reçu une autre paire sans frais et elle est parfaite! Directement de Chine sans passer par ailleurs, pas de frais supplémentaires. Je viens tout juste d’en commander d’autres et je les recommande fortement! Merci Muukal

I ordered 3 pairs of glasses and absolutely love each pair. The frames are beautiful and the lenses are nice and clear not yellow like some of the other glasses I ordered on line. Glasses were wrapped nicely in a cleaning cloth and placed in a nice plastic case. They even included a glass repair kit and nose pads. Will definitely order again.

My glasses arrive timely compared to other companies I used in the past; the pricing was simply fantastic. I learned about your company while shopping at a department store, I spoke to an employee that was wearing some very different glasses, I complimented her, she gave me the name of your company, I am pleased with my new glasses.

Frames are very cheap quality, but for $34 for a pair of prescription sunglasses, they work.

Would give zero stars if possible! I ordered three pair, one brown, one red and one black. I received one brown pair and one FUSCHIA PURPLE! Did not receive the black pair! Their response, “You Get What You Get!” And go ask the neighborhood who knows where my third pair was delivered! WORST CUSTOMER SERVICE EVER! DO NOT WASTE YOUR MONEY, YOU PROBABLY WON’T GET WHAT YOU ORDER OR EVEN RECEIVE YOUR WHOLE ORDER! FRAUD WARNING!!! No proof of delivery offered either. No photos, no signatures nothing!

Easy order, both pairs look great and prescription was perfect Only downside I’m an international buyer so had to wait a few weeks , otherwise very happy

Got 3 pair of glasses, 2 were perfect, but the alignment in vision is off on the 3rd pair. Great price, fast shipping.