wholesale B.
SCAM SCAM AND THREATENS DONT BUY FROM THESE GUYS
Well, to start, the customer service is horrible. They are scammers, I purchased three pairs of glasses, and the size was not what I ordered. Their response was, "What is 2 mm, anyway?" Excuse me, but the glasses are going on my face, and if I look like I have children's glasses on, that's not right. They told me to pay the return shipping, and that they would send me money back, but not the return fees, because they can't see why I'm unhappy. So, if you buy glasses, beware; they will not treat you fairly and then threaten you by saying you will never be able to use your credit card again if you dispute the transaction. I have everything in text messages. There is no contact number; they only text. I recommend buying from Zenni Optical; they actually have customer service and back their products fully, unlike this company. Be careful. Let me add this: You want to lie even more? I sent you multiple pictures showing the three pairs I bought from you and my personal glasses next to yours. So don't try to lie. If I could add the pictures here, I would, but it does not let me. People, do not buy from this company. I have text messages that I will be submitting to the Better Business Bureau that will show what kind of scam you are running. Your website says that if the mistake is on your company, you will cover shipping fees, but you are not. You gave me an address in China and told me to pay the freight, customs fees, and any other fees involved with returning them. I have proof of all the threats you made, including saying that you are going to post all my personal information online if I write this review. Tell me that isn't a threat! Even your website says our information will remain private. But don't worry, I'm not done yet. Next is the Better Business Bureau! Last thing: In California, business hours are 8 a.m. to 5 p.m., not 9 p.m. to 8 a.m., so if you continue to text me at 2 a.m., I will be suing you as well.
Response from MuukalOpticalMay 20, 2025
140169 Aricks Anderson Sorry, what you said is not true. You said that the three pairs of glasses do not have a 2mm difference like in the advertisement, but you only showed a picture and not all the glasses. You requested a refund for all the glasses, but we asked you to return them. You refused, so do you want to waive the order without returning the glasses? If you believe that we have not met your unreasonable demands and are using them to threaten us, then you have made a wrong decision