Julie S.
Fed Up!
Company has no phone number. I typed in my Rx incorrectly and I now realize it WAS my fault. Why do they get a copy of your Rx and look for a typo? I reordered the glasses;it was BOGO. Last night I was in bed and began to get essentially threatening text messages to promting me to remove my rating. I asked the multiple times for them to call me. Refused! What company does business this way? I have paid for my second order and if I dont get it, paypal will resolve this. If you choose to buy from them...that's on YOU. Many glasses from Zenni since 2010..never ONE ISSUE!
Response from MuukalOpticalMay 30, 2025
You apologized to us yesterday, saying that you found out you filled in the wrong prescription while half asleep and half awake. We have been handling the problem actively and are willing to refund or remake it. However, you kept saying things that we don't understand, and communication couldn't continue. You sent us a bad review again. You can go anywhere, but our company doesn't welcome you. Thank you


