MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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BM
They would not replace a pair of glasses because as they say" rimless glasses are expensive", but they don't specify that! If your looking for a company to stand behind their products, it's definitely not Muukal Optical.
Response from MuukalOpticalJun 15, 2025
Hello, please tell us the order number first . Thank you
Kxng T.
Update. -They are now threading to POST my address and post my picture as a liar even tho I have all the email. AVOID THEM I ordered two pairs of glasses because a co worker told me about them. 1st pair was a little off but ok but the second pair they reversed my prescription. I literally have to wear the glasses upside down to see thru them. I have emailed them and they seem to try to just explain it away. Complete waste of money. AVOID AT ALL COST. Cheap isn’t always better. Just pay for your glasses stateside with your optometrist. Any money you send them to get some AliExpress glasses with the wrong prescription isn’t worth it . If I could rate them a zero I would. Offered to refund half but still have glasses I can’t use. -Update in order for me to get the partial refund I have to delete the review. And this is after being insulted by the rep stating “ don’t you think it’s difficult to get along with you.” Keep in mind these are email correspondences and I haven’t used profanity at all. All these reviews are fake. They force people to remove the truth in order to even get half the money back. So in the end I lose money and being told to not talk about it. I STRESS AGAIN AVOID AT ALL COST. I pulled the original review as they asked. Never agreed not to repost it.
Response from MuukalOpticalJun 15, 2025
We can only describe you in one sentence, full of lies and inconsistent. Just because we're selling glasses doesn't mean we need to swallow our pride.
Marcos A.
Quick and easy ordering process, as well as keeping me informed on order and shipping.
Disappointment
I ordered three pairs of glasses for the special price, but I should have known the quality wasn’t great. The clip-on pair with different sunglass clips is a total disaster. The frames cause my eyes to see two lines around them, and I wish I could return them. The aviator frame is even worse. The arms bent out of shape on the first use. I’m so disappointed with these frames. All of them were low quality, and I doubt they would last two months since I wear glasses daily. The progressive lens is something I’ll have to get used to, but that’s not the problem with these glasses. The frames themselves are the disappointment.
Tina L.
I must say, wow. Love the glasses I bought very sturdy, nice looking, great price.
Mona M.
I ordered three pairs of glasses and none of them worked. I can’t see out of them and when I contacted them via text message, they said they were only replace one pair and now I have three pairs of glasses that I can’t use and then I lose money on not happy at all.
Lynn H.
I ordered 2 pairs of glasses 1 pair the progressive prescription was right the other one was off it was a bit blurry. The frames were great and seem very durable.
Jo N.
I love my new glasses! I thought they might be substandard and quality at the price but they are better than my $400 pair. I am so pleased. I got two pair and I love them both!
