MuukalOpticalReviews of muukal.com

They provide speedy and efficient service and reply to and resolve with any issues very quickly. Great service and fabulous range of glasses at affordable prices.

Received all glasses. Each one was perfect just waiting on 1 that had to be remade. Ty we'll be buying again.

The pricing is great and the styles are cute. I received my order in good condition and on time. I ordered 3 pairs of glasses and 2 are good quality and the third one is lower in quality, but the style is super cute, so I'm keeping them anyways. The only real problem I had was on the website, some of the glass wear sizes were incorrect, so I had to go with my best guess, but it worked out just fine. This place is not perfect, but I like these glasses better than the ones I ordered from Zenni.

Quality of the lenses are poor. I have to contort my head to see.

One pair a little loose but my fault . Both look great, very clear, fast delivery abd great price!

Not bad. I did get 3 pairs for $119 however I dont believe I ordered 2 of the same glasses. The glasses were amazingly different when I tried them on for the first time. I could see and the progressive bifocal is minimal as far as transition. So far they are great.

I ordered and paid for express shipping. I had to have the glasses by a certain date as I was traveling. I communicated with service many times as the shipping date sat at the same date for 7 days at the warehouse in tx and even after communicating my need for timely delivery, they did NOT send express so I could not get the glasses as I was not home to get them. I am only being offered a refund of the express shipping. HORRIBLE customer service.

After I asked for the refund for the pair of glasses that did not work and company offered me only partial refund, I posted honest review of customer service experience. They offered me $10 more if I take down the bad review and said they will issue me the refund only after I take down the bad review. I declined the offer as that is not ethical. Not sure how accurate the rating of the company is if they are offering money if you remove the bad reviews. No Place to respond to the vendor comment. So I am putting it here. Here is what I purchased One pair for $117 and second pair $39. I used the Mothers day sale offer the had of BOGO. So $39 pair was discounted. And that pair is fine. It is my progressive pair that is not working at all and they are not willing to address the issue and refund me. I even offer to pay for the pair that is working if they refund me for the pair that is NOT working and forgo the BOGO deal, but they are not willing to refund me anything. Now I got a message that I have to pay $50 shipping and then 45% tariff before they will consider anything. Really horrible customer experience - on top of all of this they are very rude when talking to me.