MuukalOpticalReviews of muukal.com

Excelente!!!

I get all my glasses from Muukal and I LOVE every pair! You can't beat the prices, and there are so many styles to shop!

My glasses are amazing and came really quick! Super stylish and lenses are great I would highly recommend

Great quality Good value Great designs Quick delivery

My glasses seemed to be way too strong for the prescription, was supposed to be a week to get Em? But it took way longer. Overall i'm not even sure I like

Wonderful quality price

I received my glasses and immediately knew something wasn’t right. So I went to my optometrist to check my perscription and ask to have the lenses analyzed with their machine. 1. The PD was wrong. 2. ADD was wrong. 3. The axis was wrong. 4. The lenses weren’t centered and 5. The progressive imaging looked more like the regular progressive and I ordered the premium progressives. The photochromatic lenses were disappointing but that isn’t a manufacturing error. I've had photochromatic before and these don't get dark like others I've had. I wondered if they were defective or just low quality. I emailed service with all the issues discovered at the optometrist and requested a refund. Here was the “customer service” reply I got: "Hi. First of all, your glasses were made according to your prescription. And your optometrist should know that as long as you move those lenses slightly, the measurement results will be different. Near the edge of our lenses is a number with the add 2.50 which also proves that we have made glasses according to your prescription. Additionally, photochromatic has two characteristics. First, it will take 10 minutes to be exposed to light to change the color. The stronger the light, the darker the color. Second, photochromatic is not tinted sunglasses and cannot be as dark as sunglasses. Also, our lenses are tested three times before we send them out. They are definitely made according to the customer's s require. You can check again. The easiest way to test is when your glasses are exposed to strong light for 10 minutes walk into the room quickly and put your glasses on white paper. You will see the color of the lenses clearly. Thank you. Your Sincerely, Hygge" Customer service agent spent two-thirds of this email educating me on the photochromatic piece, which has nothing to do with the five other manufacturing errors that I shared. Furthermore, the agent blamed me, a licensed optometrist and technology, rather than considering that there was actually a manufacturing error, which I provided ample evidence of. I only went to the optometrist to have the lenses analyzed because I couldn't see through the glasses. They were problematic. Their refund policy states a 100% refund for manufacturing errors. When I had vision issues, I went to the optometrist to see if I needed an adjustment in my prescription or if there was something wrong with the glasses. We discovered there were several things wrong with the glasses. The agent only addressed one of 5 problems (in a condescending combative response) with no instructions on the refund process as requested. It seemed to me the email was simply an attempt to tell me I was wrong about my own glasses. I sent them pictures of the prescription I gave them, the imaging results, pictures of the manual markings on the lenses, pictures of my PD reading, pictures of how dark the lenses got compared to another pair of photochromatic lenses I have. I provided them with evidence for every single thing I mentioned in my email. I wasn't just attempting to return something for a full refund that I didn't like. I was requesting a refund for glasses I couldn't wear due to production issues. I have been unemployed and so money is very tight. To not have a pair of glasses (my old ones broke) and be dismissed in my request for a refund that would allow me to get operational glasses was very disheartening. Not getting the glasses right is frustrating, but the terrible customer service that followed is what will prevent me from ever doing business with this company again. I can't see out of the glasses, so don't tell me that the glasses are correct and I'm wrong. I did my own due diligence by going to the optometrist to ensure that my prescription wasn't the issue, and get specifics on why I wasnt seeing correctly. Stop gaslighting me and honor your own refund policies.

Easy ordering, quick shipping, packaged well! Great quality.