Judy M.
I am very disappointed with the quality…
I am very disappointed with the quality of the glasses and the way that the prescription was transcribed to the lenses. I would like to return them.

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing8,133 approved reviews, newest moderated first
Judy M.
I am very disappointed with the quality of the glasses and the way that the prescription was transcribed to the lenses. I would like to return them.
Elizabeth J. N.
One pair of glasses,the vision is off on right side so husband won’t wear. Both of the sunglasses on the good pair are so cloudy, you cannot see out of them. I bought them for the sunglasses. Do you suppose the cold affected them in transit ? I truly would like this remedied if possible as they are worthless. I have ordered a few times from you and deserve to get these correct.
Response from MuukalOpticalOct 29, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891) via chat on our website, or on social media with your order number and we would be happy to assist you.
PAULETTE T.
I was concerned about my prescription, customer service was lacking/slow and of course pretty sure English was their 2nd language as I had to repeat my question several times and still never really recieved an appropriate response. While my glasses arrived in a timely manner, they were all supposed be light transition glasses, be careful as the one pair I ordered looked "nothing" like the frame in the picture while in the fine print, they note colour may vary, these were completely different. My second pair, I chose the dark tint (black) so they could be used as sunglasses and also paid for blue light blocking, they arrived and they are not tinted darker for light transitioning, the lenses are black, they cannot be used indoors and they still charged for the blue light blocking, completely useless to use while working, reading or anything else unless outdoors with the sun blaring. Third pair seem to be the only ones that were as described. When you try to reach them regarding the issues you need to jump through about 50 humps to do so, make sure you read the return/refund policy. I won't be ordering again .
Response from MuukalOpticalOct 29, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891) via chat on our website, or on social media with your order number and we would be happy to assist you.
customer
Ordered the glasses and had them within 2 weeks. Came exactly as I expected they are light weight and extremely cute and comfortable. Great prices!
Laura G.
I was so impressed by the quality, the speed of delivery and the fit!!! I can’t say good enough things about this company. I saw an advertisement just like so many other eyeglass companies. I decided to give this company a try and wow!!! They blew everyone out of the water. Oh I forgot their prices are the BEST around! Thank you so much!
Dave C.
great price with code. Fast service, Good product. Would buy again when needed
customer
Excellent service, follow up and price. Very pleased with my new glasses. Thank you!
Bec P.
love the styles, the price, the quick service and the price is great.