Angus
Glasses arrived broken, Muukal refuses to take responsibility
I want to share my terrible experience with Muukal. I ordered 2 pairs of glasses from Muukal for $85. When the package arrived, both pairs were completely unusable. The protective cases were smashed into pieces, the frames were deformed, and there were cracks in the glasses. It was obvious they had been damaged and were not fit for use. I contacted Muukal immediately and requested politely for a full refund. Instead of taking responsibility, they refused. After several rounds of back-and-forth, they told me I had to return everything to China at my own expense, even though the products arrived damaged through no fault of mine. After days of negotiations, the best they would offer was $35, meaning I still lost $50 for two pairs of glasses that went straight into the trash. As for the product quality, yes, the glasses are inexpensive—but now I understand why. They're cheap for a reason, especially the frame. This has been one of the worst online shopping experiences I've ever had. Poor product quality, poor packaging.
Response from MuukalOpticalJul 20, 2026
Sorry, please let us know the order number first. Thank you