Jimi Y.
I have an issue with the prescription
I have an issue with the prescription, the pd is incorrect and doesn't match my prescription. They started with a scare tactic stating that I would have to pay tariffs if I returned the glasses. Made refund offers for less than half of what I paid or only replacing 2 pairs of glasses. PayPal was absolutely no help. I gave muukal all of the info they requested, had my prescription and my glasses checked again by the optometrist. Provided that information to Muukal as well. Now they will only give me a full refund if I pay for shipping the faulty items back to China. I'm still losing out for their error. I have been purchasing glasses from them for at least 6 years. Not anymore when the consumer loses.


