MuukalOpticalReviews of muukal.com

Response from MuukalOpticalMar 16, 2022

Hi Monica, as you know, we got in touch with you in time and found the reason, the logistics company messed up our package with other packages, so you only got a book, we remade two pairs for you immediately(your original order is only one), and the new package was sent on March 17th, the tracking link is: https://t.17track.net/en#nums=SF6043335238043 The package was delivered April 11th and you said you would change the review, that's okay, we just did what we had to do, thanks again.

Response from MuukalOpticalMar 16, 2022

Dear Beth, we are glad that you are satisfied with our glasses, the standard shipping will take 8-16 business days, you can choose fast shipping if you need to get the package urgently , the delivery only takes 3-7 days, our package inside just contain 1 screwdriver and 1 nose pad, you can send us some notes if you have special needs, for example, you need 2 glass chains and 3 nose pads,that's ok,we will also try our best to meet some small needs of customers. This is what we should do. Thank you for listening to us patiently.

Response from MuukalOpticalMar 16, 2022

Dear Patricia, we are also very disappointed, you paid 38.85 for two pairs of single vision glasses, including shipping 6.95, our frames are beautiful, the lenses are equally good, your prescription is OD -6.00 -1.25 163 OL - 4.00 -1.50 176, you chose 1.61 index of refraction, so the lens is little thick, and we will test it three times before sending out, to ensure that the lens is perfect, no scratches, no flaws, we don't understand why you are not satisfied with the lens, but we'd love to hear from you, thank you.