Jack D.
This is a follow up to my previous…
This is a follow up to my previous complaint. It looks like the site has been updated, or am I mistaken? If so, the response I received about the site being under maintenance was a bold faced lie. You still only get 1 page to preview and the remainder of the pages are partially blurred out. the side notations give the range, but there is no way to check the arrangement or see key changes, lyrics, etc. What a perfectly horrible thing to do to such a wonderful and trusted site. Now they want you to pay for the product before you can see it! Yeah, that's gonna work for a lot of people. That's how I buy shoes... I try on one shoe, I'm not allowed to tie it or see or even try on the other shoe, but the store expects me to buy the pair... Does that really make sense to anyone? Shame on you! Shame. I'll have to look for another site that trust people with whom they work. I'll never use this site again! I have no idea what to tell my students, but hopefully one of them can lead us to another site we can truly trust.
Response from MusicnotesMar 26, 2020
Hello Jack, We have updated our full preview experience. Subsequent pages for multi-page arrangements are view only and will preview a portion of each page after the first page of the product. The Quick Details section to the right of the sheet music preview provides information on voicing and range, depicting the lowest note to the highest note for the selected transposition of the product. At Musicnotes, we foster the creation of music by advocating for and rewarding its creators. Musicnotes has established a longstanding commitment to support songwriters and artists through legal commerce. Protecting intellectual property and the livelihood of content creators does make sense to us; we serve 7 million+ musicians worldwide, some of whom publish their works with us! We understand these changes may not please everyone. To our knowledge, we are the only online retailer to offer full product previews for digital sheet music arrangements. We hope you're able to find another source for your sheet music if you find our service untrustworthy. We couldn't see any recent purchases under your name, but we wanted to let you know that we're happy to refund any orders you've placed. Please send an email to [email protected].



