Judy K.
Defective product, no support
I purchased the eye pump and could not get the pump to work. Was not easy getting hold of a real person, but when I did, he emailed me specific instructions to get the pump to work. I did that and it worked for 3 days. I have since canceled my subscription and emailed to them the reason why hoping for refund. I have received NO response. Very difficult to set up to receive first order, poor communication when there is an issue, defective product and no reimbursement.
Response from MuselyJul 23, 2026
Thank you for sharing your feedback! We are so sorry to hear that you are experiencing issues dispensing your treatment, and we completely understand how frustrating this can be. In many cases, the pump may just need to be primed by pressing it several times to get the product flowing. If you have already tried this and are still experiencing issues, we would be more than happy to assist further. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. If possible, including a photo or short video of the issue can help us resolve this more quickly for you. We look forward to having the opportunity to assist you further!