SM
Great products but no customer care
The products are great but customer service and their automated mandatory orders are ridiculous. I feel held captive. NOT recommended. They send you emails at midnight telling you that your order is being compounded and will be sent but you can’t cancel because there is no customer service until morning. As much as I love the products, I have concluded over and over again that it’s a scam. Have suffered enough. Have to quit them
Response from MuselyAug 24, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!