MuselyReviews of musely.com

Response from MuselyOct 10, 2023

Thank you for taking the time to share your experience! We are happy to hear that you have been able to navigate through your FaceRx journey without requiring additional assistance. Our goal is to provide all of our patients with an exceptionally user-friendly, seamless, and effective patient experience. We offer an abundance of resources to help address all of our patients' questions and concerns before, during, and after treatment! However, please remember that although you may not have needed additional assistance yet, we are here and happy to help support you throughout your treatment! Should you have any questions at all, please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be more than happy to assist you as soon as possible!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we are here and happy to help! We highly recommend completing your eNurse checkups, as this program is specifically designed to help guide you through your treatment, advise regarding side effects, and helps to track your progress! We also recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor to discuss your treatment plan, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help cover the cost of finding a product that you love that produces the results you want! Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 10, 2023

Thank you so much for taking the time to provide your feedback! We are so sorry for any inconvenience or misunderstanding regarding your prescription order and we would love the opportunity to provide clarification with this. Patients are certainly able to modify their over the counter ordering option(s) anytime prior to their order(s) being placed. Once an order has been placed and the prescription portion has been approved by their designated doctor, the order is immediately sent to our pharmacy for fulfillment in the aim to ensure the order is shipped as soon as possible. If the patient changes their mind, they are able to easily cancel the order within their Musely account prior to shipment. Alternatively, Musely Support is here and happy to assist with facilitating this and providing instructions on how to make the requested changes if we are contacted prior to shipment. Again, we are so sorry that the ordering process fell short of your expectations and we would love the change to make it right! Please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be more than happy to assist you as soon as possible!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback and concerns! Please note that you are able to access your "My Treatments" Page via the Musely App or our website: Musely.com to easily manage your prescription refill schedule! If you are experiencing any difficulties with either of these platforms, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be more than happy to assist you right away! We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us. We can be reached by email, live chat, phone and/or social media. Thank you again for your time and patience and we look forward to hearing from you to further assist you!