Reme R.
AVOID THIS SCAM COMPANY
Wow what a frustrating and scam of a company. The spot cream actually made my spots darker and worse. The Musely doctor suggested I get one more cream and continue. I may have accidentally turned on auto -refill to this, so they sent me one more of this stuff that doesn't work on me already. I am trying so hard to deal with their customer support team, but extremely useless, badly trained, and has no clue how to deal with such situations- just reading off of standard templates. To make matters worse, when I visited a dermatologist in person, they told me I don't even have the condition for which this musely strong ingredient is used, so I should've never used it in the first place. What a mess! I only want a refund for the last auto refill which came by mistake (and not the other two I ordered intentionally, although I was diagnosed wrong by Musely, but bad decision on my part), and they are constantly trying to offer to app reward. Like why on earth would I ever want to use your product again. Terrible cream, terrible company trying to rip off, and worst customer support team.
Response from MuselyAug 2, 2024
Thank you for taking the time to share your feedback. We are sorry to hear that you have not seen the desired results with your prescription treatment and that you have experienced darkening. We can assure you that we are not operating a scam in any capacity and want to clarify a few points. Regarding Darkening During Treatment: - Initial darkening can sometimes occur as the pigment comes to the surface. This is a normal part of the treatment process. - Overuse of the treatment may lead to irritation and inflammation, resulting in darkening (post-inflammatory hyperpigmentation). - Inadequate sun protection can also cause darkening. We recommend completing your scheduled eNurse Check-Ups that were gone over and consented to during your Online Doctor Visit, as this program was specifically designed to help advise regarding potential side effects and tracks your progress! Additionally, completion of your eNurse Check-Ups qualifies you for a full medication cost refund of your initial treatment! For personalized guidance, we encourage you to reach out to your designated doctor. If your doctor advises discontinuing use or diagnoses a reaction to the medication, we will gladly process your requested refund for your refill order. Our records indicate that you selected the "Auto-Refill/Refill Every 2 Months" option at checkout. This means the pharmacy will charge, freshly compound, and ship your medication every two months unless you request otherwise. As a reminder, we send a "refill reminder" email 5 days before each scheduled refill date, allowing ample time to reschedule or cancel as needed. Please understand that your medication was prescribed by a Board-Certified Dermatologist following a thorough examination of your skin condition, medical history, and areas of concern. While we recognize that treatment approaches may vary between doctors, we assure you that your diagnosis and care were both accurate and attentive. We apologize that our services have not met your expectations, and we are here to provide any further clarification or support you may need. We sincerely value you as a patient and look forward to having the opportunity to assist you further!