MuselyReviews of musely.com

Response from MuselyNov 6, 2024

Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced with the delivery of your E-Gift card! We understand how important it is for your recipient to receive their gift promptly, and we regret that this issue has caused frustration. Please follow up with Musely Support directly via support.musely.com/requests/new, and we’ll ensure that your E-Gift card is promptly resent to the intended recipient. We appreciate your patience and the opportunity to make this right. Thank you for allowing us the chance to assist you further!

Response from MuselyNov 6, 2024

Thank you for sharing your experience! We’re truly sorry that your treatment did not meet your expectations! Please kindly note that you will be eligible for a full medication cost refund for this treatment on or after 60 days with the completion of eNurse Check-Ups if you are not satisfied with your results! For more information, please contact Musely Support via support.musely.com/requests/new! At Musely, transparency is a priority, and we value all feedback to help us improve our products and services. Please note that we have an automated system that removes any potential spam posts to maintain the integrity of our reviews. However, we do not intentionally filter out or exclude specific perspectives. If your review was not posted, it may have been filtered inadvertently, and we’d be happy to assist in ensuring your voice is represented. Please do not hesitate to follow up with our Customer Support Team and we will be happy to assist you further!

Response from MuselyOct 15, 2024

Thank you for taking the time to share your feedback! I'm sorry to hear that you didn't have the experience you were hoping for with The Spot Peel. We understand that everyone’s skin can respond differently, and we want to make sure you’re seeing the results you desire! If you're open to it, we recommend reaching out to your designated doctor through the Musely app to discuss your experience and explore adjustments that may work better for your skin. We’re here to support you throughout your skincare journey and want to ensure you find a treatment that works for you! Thank you again for your feedback, and please don’t hesitate to reach out and reference #Trustpilot. We will be more than happy to help cover the cost of a treatment you love that produces the results you want! We appreciate your time and consideration and we look forward to having the opportunity to assist you further!

Response from MuselyOct 15, 2024

Thank you for sharing your feedback. I'm sorry to hear about the confusion regarding your order, and I sincerely apologize for any frustration this caused! I want to clarify that when placing an order, all patients are given the option to choose between a one-time purchase or Auto-Refill at checkout, and no changes are made without the patient's consent & authorization. It sounds like there may have been a misunderstanding with the order process, and we’d be happy to assist in resolving this. Please reach out to our support team via support.musely.com/requests/new and we’ll be glad to review your account and ensure everything is as you intended! We strive to provide transparent and seamless service, and we appreciate your feedback to help us improve. Thank you again, and we look forward to helping resolve this for you!

Response from MuselyOct 11, 2024

Thank you for sharing your experience and allowing us the opportunity to assist you further! I understand your concerns, and I’d like to provide some clarification. Our formulas and dosage quantities have been determined by our team of Board-Certified Dermatologists and pharmacists, based on studies and trials conducted. While the treatment is designed to last approximately 90 days with 1-2 droppers applied per day, we understand that individual needs can vary depending on the type and severity of hair loss and the specific instructions provided by your dermatologist. For most patients, the 60 mL bottle lasts three months, which aligns with the Auto-Refill schedule selected at checkout. However, if you find that the treatment does not last the full three months, we kindly ask that you reach out to Musely Support via support.musely.com/requests/new so that we can assist further. We are happy to work with you to provide a resolution that meets your expectations and to help cover the cost of receiving the amount you were expecting. Please feel free to contact us, reference #Trustpilot, and we’ll make sure to find a solution you’re satisfied with!

Response from MuselyOct 9, 2024

Thank you for taking the time to provide your feedback and experience! We’re truly sorry to hear about your frustration with your recent prescription refill order, and we completely understand how upsetting it can be when an order arrives that you didn’t expect! Our records confirm that you selected Auto-Refill as your initial ordering option, meaning the pharmacy will automatically charge, freshly compound, and ship refills every two months unless Auto-Refill is turned off before the next scheduled refill date. We know how important it is to have control over your orders, which is why we send a refill reminder 5 days before each scheduled shipment, with linked instructions on how to cancel prior to your next scheduled refill date in case you no longer with to receive the prescription. Unfortunately, our records show that the Auto-Refill and scheduled refill order were not canceled prior to shipment, which is why the refill was processed and shipped. We understand how disappointing this situation was for you & we absolutely want to work with you to find a solution that feels right for you! Please reach out to Musely Support via https://support.musely.com/requests/new and reference #trustpilot, and we’ll do everything we can to assist you! Thank you for your patience and understanding, and we’re here to help resolve this for you!

Response from MuselyOct 9, 2024

Thank you for taking the time to share your experience with us! We’re truly sorry to hear that your recent prescription order didn’t meet your expectations, and we completely understand how frustrating it can be when things don’t go as planned. After thoroughly reviewing your case, we can confirm that the treatment you received was the treatment you ordered through the product page on our website. The medical questionnaire you completed was tailored specifically for that treatment, the name of the treatment was clearly displayed during this process, and payment was authorized for that specific product at checkout. We understand, however, that this may not have aligned with what you intended, and we regret any confusion or misunderstanding this has caused! We understand how important it is for you to receive a treatment that truly meets your needs. As a professional courtesy and gesture of goodwill, we’ve applied the full cost of your prescription to your Musely account in Rewards on 9/19/24 and this was kindly communicated to you via email. Rewards can be used toward a new treatment or any other product you prefer! We’d love to help you find a solution that works for you. Please feel free to follow up with our team via Musely Support and reference #trustpilot. We’re committed to supporting you on your journey and ensuring you get the best care possible. Thank you for your understanding, and we hope to assist you in finding a product that brings the results you’re looking for!

Response from MuselyOct 8, 2024

Thank you for sharing your experience, and I’m truly sorry that you didn’t see the results you were hoping for! We understand that everyone's skincare journey is different, and we’re committed to continuing to support you throughout your skincare journey. Our records confirm that we have issued the full medication cost in Rewards as a professional courtesy and communicated this to you via email. Kindly note that these Rewards can be used toward future treatments, and we’re here to assist you in finding & helping to cover the cost of a product that delivers the results you want. For further assistance with this, please reach back out to us via support.musely.com/requests/new and include #Trustpilot. We sincerely value you as a patient and we look forward to having the opportunity to help you achieve your desired results!