MuselyReviews of musely.com

Response from MuselyJun 27, 2025

Thank you for sharing your feedback — we’re genuinely sorry to hear about your frustration and want to help clarify! At Musely, patients can cancel future refills at any time by following these steps: Log in to the Musely website or app and go to My Account 1. Select My Treatments 2. Click Manage Treatment for the relevant prescription 3. Click Cancel All Future Refills 4. Choose your reason and click Continue 5. Click Confirm Cancellation We also respond to 100% of assistance requests, and our current response times are less than 24 hours. Since Trustpilot hides your contact details for privacy, we kindly ask that you reach out directly to Musely Support if you run into any difficulties with canceling — we’re here to help! Thank you for giving us the chance to make this right!

Response from MuselyJun 25, 2025

Thank you for sharing your experience with Musely. We’re so glad to hear that the products are working well for you, and we truly appreciate your honest feedback about where we can do better. We’re sorry for any confusion or frustration regarding Auto-Refills and response times. To clarify, patients have full control to manage, delay, or cancel their prescriptions at any time through their account. We also send reminders five days before a scheduled refill to allow time for adjustments. That said, we completely understand that things can move quickly—and if your cancellation request came in after the refill was already compounded and shipped, we sincerely apologize. Currently, our response times are within 24 hours and our team is available to assist at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We'd love the chance to help clarify your account and ensure a better experience moving forward! Thank you again for your feedback and we look forward to having the opportunity to assist you further!

Response from MuselyJun 24, 2025

We're so sorry to hear about your experience and truly regret the frustration and difficulty this has caused! At Musely, all treatment plans are carefully prescribed by board-certified dermatologists who review each patient's medical profile and photos in detail. That said, we deeply understand the importance of feeling confident in your care, and we sincerely apologize if your expectations were not met. While telemedicine offers convenient access to treatment for many, we recognize that certain conditions may require in-person evaluation and testing to accurately diagnose—especially when symptoms may resemble common dermatological concerns. We genuinely hope you are on the path to healing and feeling better soon. We’d be happy to review your case further and assist in any way we can. If you’d be open to a follow-up, please reach out to our team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference this review. We’d like to do our best to make this right. Wishing you the very best on your skincare journey!

Response from MuselyJun 24, 2025

Thank you so much for taking the time to share your experience—it truly means a lot, especially knowing you don’t often leave reviews! We’re so happy to hear that your treatment helped improve your dark spots and that you had a smooth experience managing your prescription. If you ever have questions about restarting your treatment or want help choosing the best formula moving forward, we’d love to support you every step of the way. Thank you again for your kind words and for being part of the Musely community!

Response from MuselyJun 20, 2025

Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate the opportunity to address your concerns! The brown/darker color you’re seeing can be perfectly normal and expected for this formulation! Some formulations contain Azelaic Acid, which can naturally cause a darker appearance over time. We understand this may be surprising if you’ve never seen it before, but rest assured, it does not affect the treatment’s effectiveness! That said, we’d love the chance to take a closer look and help! Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can assist with your concerns, review your results, and offer support—whether that’s a replacement, Rewards, or a refund if you qualify under our Result Guarantee! We’re here to help you feel confident in your skincare and hope we can make this right!

Response from MuselyJun 20, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear that you and your family haven’t seen the results you were hoping for. Our treatments are prescription-strength and custom-formulated by board-certified dermatologists —so we understand how frustrating it can be if you're not seeing visible changes after consistent use! We’d love to take a closer look at each of your cases and see how we can help. Every patient’s skin responds differently, and sometimes adjustments to the formula or treatment plan are needed to get the best results. We also want to clarify that Musely does not pay for reviews—our 5-star ratings reflect feedback from real patients, and we’re proud to be transparent about all reviews, good and bad! Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can assist you and explore potential next steps, including adjustments, rewards, or a refund if eligible. We’re here to make things right and support you on your skincare journey!

Response from MuselyJun 18, 2025

We’re very sorry for the confusion and concern. Musely is a legitimate telehealth platform with U.S.-licensed dermatologists and board-certified pharmacists. If you received a package in error, we absolutely want to help resolve this right away. Please reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can investigate and take care of the issue promptly. We're here to help and appreciate your patience!

Response from MuselyJun 18, 2025

We're so sorry to hear about your experience and truly hope you're feeling better! At Musely, patient safety is our highest priority, and we take adverse reactions very seriously. We're grateful you sought medical attention right away, and we’d love the opportunity to look into this further! If you haven’t already, please reach out to our team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can assist with next steps and ensure your case is reviewed thoroughly and we provide you with the full and comprehensive care and support you deserve! Thank you again for your feedback — we sincerely wish you a smooth and full recovery!