MuselyReviews of musely.com

It was very frustrating to get to a live person and took me far longer than I expected. It is easier to reach the assigned dermatologist than a customer service rep.

I’m going to give a detailed review based on my being a client for almost 2 years. I just recently canceled and I’ll explain that as well. First off, I ordered the estriol and the tretinoin. One is the anti-aging repair and the other is the anti-aging cream. Even to this day, I cannot tell which is which —which is a major major major branding problem. I can’t understand how they’ve let this go. The bottles look identical. They’re both white, one says anti-aging cream, one says anti-aging repair. There is a teeny little line somewhere that’s a different color, a detail so small you don’t even notice it. Every single time I got a re-order notice, I would have to try and figure out which was which. The re-order page didn’t even tell you so I always had to go to the main product page to look at the what they’re trying to sell the public to find which was the estriol or tretinoin. And get this: it doesn’t even say estriol or tretinoin on the bottles. So re-ordering was a serious drag. They obviously don’t think it’s important. I used both daily morning and night for one year and it seemed like it was working. I had the lower dose tretinoin, then about 8-9 months in I moved to the higher dose. The weird thing was even though I had very little flaking I had more sporadic flaking on the lower dose than I did at the higher dose, which made me wonder if I was really getting the amount it said. Anyway, after a year, I decided to stop the estriol, which is either the anti-aging repair or the anti-aging cream, I can’t remember which, because I felt I plateaued. I stayed on the tretinoin, but started doing it every other day because I added other products. Then seven months after I cancelled the estriol, I got a notice that my renewal was coming up, so I go in and again I can’t differentiate the anti-aging cream from the anti-aging repair but since the only thing I was currently taking was tretinoin, I assumed that was it and renewed. I then saw that I had inadvertently added estriol back in, so the renewal was for the product I had canceled seven months earlier. That did it. Besides getting a renewal notice for something I canceled, I’m just frankly sick to the back teeth of trying to figure out what product I am buying. I had just recently bought the neck cream and I canceled it as well as the tretinoin and the estriol mistake. If they can’t take the care to do proper and clear branding I’m not gonna waste my time constantly trying to figure out what exactly it is I’m buying. A couple other things: I really got tired of always having to send new photos. I’m old. I don’t want to constantly be told to send photos or I won’t get the product. It was CONSTANT. And you know they’re not even looking at them. As to effectiveness of these products, I don’t really know. I think they were effective at least for a while. Maybe I plateaued. I’m going to buy tretinoin at 1.0 elsewhere and it will be interesting to see if there is a difference. As I said, I felt in a way that the .5 was stronger than the 1.0 but I don’t know.

The dermatologist is very helpful. I have very sensitive and thin skin. I have never had a reaction to the products because he started me slowly and encouraged me to use moisturizer before and after the treatments. I am finally seeing results on the Spot Remover and the Eye Serum after 60 days. The melasma is diminishing, and my crows feet have softened a little. I still have the eye bags -- no change there, but I am encouraged to continue. I also started the Anti Aging cream 2 weeks ago, but don't see much difference yet. These products are really worth the expense, and the prompt responses of the Dermatologist are very helpful and encouraging!

Great customer service

I have no experience except an order that has not been produced or shipped after over 2 weeks of waiting. The AI generated response that says 'just wait' is not a good solution. Customer service seems to be dodging the real issue of slow product production -

I have been using Musely for a little over 2 years now and I can't promote it enough. I tell anyone that'll listen how amazing this stuff is. Within the 1st 2 months, I was already seeing a huge difference in the melasma on my face. 2+ years in, and it's barely there at all. Thank you Musely for giving me my confidence back.

Very easy to contact. Resolved my problem fast

Great customer assistance with my first order. Anticipating orders arriving.