MuselyReviews of musely.com

Response from MuselyAug 18, 2025

Thank you for sharing your experience—we’re sorry this felt frustrating! The $20 exam fee covers a board-certified dermatologist’s clinical review of your questionnaire, photos, and medical history to determine candidacy. Some conditions can’t be fully auto-screened; a clinician has to make the call. A short message doesn’t mean a cursory review—it reflects the outcome of that evaluation. We also don’t use AI to make prescribing decisions. That said, we want to make this right! Because Trustpilot censors contact info, please reach us here so we can locate your account and help right away: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 We appreciate you giving us the chance to take another look and support you with clear next steps!

Response from MuselyAug 18, 2025

Thank you for sharing your experience! We’re thrilled to hear your Musely products are delivering on what you expected—especially after trying so many other options. If you ever want help fine-tuning your routine or exploring new treatments, your designated dermatologist and our Support team are just a message away. We’re grateful you’re with us and excited to keep supporting your journey!

Response from MuselyAug 18, 2025

Thank you for sharing your experience! We’re so glad you’re already noticing progress with The Spot Cream after a month. Keep up the consistent routine and daily SPF—those two habits really support continued improvement. If you’d ever like a tweak to your plan, your designated dermatologist can personalize next steps. We’re cheering you on and here for anything you need!

Response from MuselyAug 18, 2025

Thank you for sharing your experience, Susan! I’m sorry for the mixed results and the frustration with dosing guidance and bottle quality—that’s not the experience we want for you. Your regimen and amount should always be based on your designated dermatologist’s instructions; if you haven’t already, please message your doctor so they can personalize your plan and adjust strength or application as needed! For the bottle concerns (runny consistency, difficulty dispensing), we can review your order and make this right. Please reach us with your order email/number so we can investigate and resolve promptly: https://support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We appreciate you giving us the chance to help and are here to support you every step of the way!

Response from MuselyAug 18, 2025

Thank you for sharing your experience! We’re thrilled to hear our treatments have made such a difference for you! If you ever want to fine-tune your routine, your dermatologist is just a message away. We appreciate you and are here for continued support!

Response from MuselyAug 18, 2025

Thank you for sharing your feedback!. I’m truly sorry for the frustration you’ve had with cancellation and with your rosacea flare—neither experience is what we want for you! You can cancel Auto-Refill anytime in My Treatments → Manage Treatment → Cancel All Future Refills (web or app), and if you prefer, our team can do it for you right away. Regarding your skin reaction, please pause use and message your designated dermatologist so they can review your photos, routine, and triggers and advise on adjustments or an alternative! Because Trustpilot masks contact details, we can’t locate your account from this review. If you share your order email and any screenshots via our Help Center, we’ll verify your cancellation status, confirm any charges, and make sure everything is squared away: https://support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support We appreciate the chance to turn this around and support you properly!

Response from MuselyAug 18, 2025

Thank you for sharing your experience! We love hearing that both the products and customer support have been excellent. If there’s ever anything more we can do, just let us know—we’re always happy to help!

Response from MuselyAug 18, 2025

Thank you for sharing your experience! We’re delighted you’re seeing results and finding doctor and eNurse Check-Ups helpful. Keep us posted on your progress, and reach out anytime you’d like to adjust your plan—we’re here for you!