MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Musely

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

Mary H.

Sep 10, 2025

Deceptive and try to lock you into subscription

As I’ve aged my cute Irish freckles on my nose and cheekbones have grown into an age spot blob. It’s not really bad but I like going bare skinned so i thought I’d give their anti-pigment treatment a try. They didn’t disclose until AFTER I PURCHASED their anti-spot treatment cream that it could take months to YEARS for all the pigmentation to go away and worse yet …. even ONE DAY of being out in the sun without sunscreen could undo MONTHS worth of treatment. Between this and the price, had I known this ahead of time, I would never have purchased the product! They don’t tell you anything significant about your treatment product until AFTER you’ve purchased it and to me that’s shady as heck. If you believe in your products… DISCLOSE EVERYTHING UP FRONT!! But they know many people like me wouldn’t buy if they were honest upfront. They want to get you to buy that first product so that they can then lock you into a subscription plan for further shipments!! I canceled today and I had to tell them three times to cancel everything before they actually did it. So it’s not easy to cancel either. Deceptive! Shady!

Response from MuselySep 11, 2025

We are sorry to hear about your experience and truly appreciate you sharing your concerns. We understand how important full transparency is when starting any treatment. Our intention is never to mislead—detailed information about treatment result expectations and sun care is included in your treatment plan outlined by your designated doctor, but we understand this can sometimes be overwhelming. We’re sorry if this wasn’t clear from the start. Maintaining your results is also an important aspect, once your results are achieved, as melasma is a chronic condition that requires ongoing treatment. We apologize that this was not clear. We also apologize for the difficulties you faced with canceling your subscription. Your feedback is important and we truly take your concerns seriously. Since TrustPilot hides personal contact information, we're unable to reach out to you directly. We kindly ask that you reach out to our Support Team at musely.com/gethelp for assistance to make this right. We thank you so much for your understanding and patience during this time and we look forward to assisting you.

Musely reviews

2,216 approved reviews, newest moderated first

Vicki M.
Sep 11, 2025
All good products
Musely is a great company to use for prescription medication for skin, hair etc. I have had no problems with any of their products
Response from MuselySep 12, 2025
We're so happy to hear you love your treatments!
Jennifer A.
Sep 11, 2025
Excellent products
Excellent products. I have sensitive skin and this is only the second product I’ve ever used that I do not react poorly to!
Response from MuselySep 11, 2025
We are so happy to hear you’re loving your treatments! Our formulas are specially designed with sensitive skin in mind, and it’s wonderful to know you’ve experienced the quality and results firsthand.
Nathan C.
Sep 11, 2025
The company will not cancel my order
The company will not cancel my order. I canceled with a customer service rep, they still shipped it. Then I canceled again online, they refused to allow me to return the unopened box. No directly phone number. I you buy from them, you have no one to call.
Response from MuselySep 11, 2025
We are truly sorry to hear about the difficulties you’ve experienced with cancelling your order. We understand how frustrating this must be and sincerely apologize for the inconvenience this has caused. Our goal is to make the process as smooth as possible, and we’d like to help resolve this for you. We want you to know that your concerns are important to us and we are taking them seriously. Since TrustPilot hides personal contact information, we are unable to reach out to you directly. We kindly ask that you follow up with the Support Team at musely.com/gethelp to help assist you further.
Mona
Sep 11, 2025
I love all the Musely products so far
I love all the Musely products so far. Hair serums made my hair so much healthier, less greasy and denser. Face creams made my face look fresher and brighter. I love the eye cream also! Don’t hesitate, buy it!
Response from MuselySep 11, 2025
We are happy to hear our products have made such a difference for you! We love to hear your hair feels healthier and your skin looks fresher and brighter, that’s exactly what we hope for. Thanks for encouraging others to give Musely a try!
Michael
Sep 11, 2025
Very helpful and understanding.
Very helpful and understanding.
Response from MuselySep 11, 2025
Thank you for your kind review! :)
Sandra C.
Sep 11, 2025
Antiaging products…
I'm using the products for the mature age of musley. I started 2 months ago and the change is very noticeable, firmer, smoother skin and much more moisturized. The service has been excellent with the doctor and questions have been answered in less than 24 hours. I plan to continue using the eye serum, cell serum, the one of the day and also the serum for the neck
Response from MuselySep 11, 2025
Thank you so much for sharing your progress! We are delighted to hear your skin feels firmer, smoother, and more moisturized after just two months. It’s great to know your designated doctor has been responsive and helpful along the way. We’re excited to support you as you continue with your treatments. If you ever need anything, please do not hesitate to reach out to us. :)
William
Sep 10, 2025
1 month into the dark spot treatment
I am about 1 month into my dark spot treatment and I am already seeing good results. I’m applying the RX every other day now and anxiously await to see in the morning how much more has faded, it’s cumulative and I’m pleased at the progress. The Dr returns answers to my questions quickly, usually same day. I’m getting comfortable navigating the website, there’s definitely a learning curve. All in all I’m pleased with the product, the service and the results so far!
Response from MuselySep 11, 2025
Thank you for sharing your experience. We are happy to hear you’re seeing great progress with your treatment already. We know every journey has a learning curve, and we are glad you’re feeling more comfortable navigating the website. Please know that our Support Team is always happy to assist if you ever have any questions or need anything. We are excited to see your continued results!
Mary H.
Sep 10, 2025
Deceptive and try to lock you into subscription
As I’ve aged my cute Irish freckles on my nose and cheekbones have grown into an age spot blob. It’s not really bad but I like going bare skinned so i thought I’d give their anti-pigment treatment a try. They didn’t disclose until AFTER I PURCHASED their anti-spot treatment cream that it could take months to YEARS for all the pigmentation to go away and worse yet …. even ONE DAY of being out in the sun without sunscreen could undo MONTHS worth of treatment. Between this and the price, had I known this ahead of time, I would never have purchased the product! They don’t tell you anything significant about your treatment product until AFTER you’ve purchased it and to me that’s shady as heck. If you believe in your products… DISCLOSE EVERYTHING UP FRONT!! But they know many people like me wouldn’t buy if they were honest upfront. They want to get you to buy that first product so that they can then lock you into a subscription plan for further shipments!! I canceled today and I had to tell them three times to cancel everything before they actually did it. So it’s not easy to cancel either. Deceptive! Shady!
Response from MuselySep 11, 2025
We are sorry to hear about your experience and truly appreciate you sharing your concerns. We understand how important full transparency is when starting any treatment. Our intention is never to mislead—detailed information about treatment result expectations and sun care is included in your treatment plan outlined by your designated doctor, but we understand this can sometimes be overwhelming. We’re sorry if this wasn’t clear from the start. Maintaining your results is also an important aspect, once your results are achieved, as melasma is a chronic condition that requires ongoing treatment. We apologize that this was not clear. We also apologize for the difficulties you faced with canceling your subscription. Your feedback is important and we truly take your concerns seriously. Since TrustPilot hides personal contact information, we're unable to reach out to you directly. We kindly ask that you reach out to our Support Team at musely.com/gethelp for assistance to make this right. We thank you so much for your understanding and patience during this time and we look forward to assisting you.

MuselyReviews of musely.com

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Antiaging products…

1 month into the dark spot treatment

Deceptive and try to lock you into subscription

About Musely

About these reviews

More in Salons & Clinics

Asterom Canes

simplebodyproducts.com

Ayla

Lairlux.com

Musely reviews

All good products

Excellent products

The company will not cancel my order

I love all the Musely products so far

Very helpful and understanding.

Antiaging products…

1 month into the dark spot treatment

Deceptive and try to lock you into subscription