MuselyReviews of musely.com

Response from MuselySep 16, 2025

We thank you for your feedback and apologize for the frustrations that this may have caused. As consistency is key to achieve and maintain results from the medication, you are able to delay refill dates up to 30 days. However, if you wish to do so further one of our support agents would be happy to assist you with this. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! We thank you for your understanding. :)

Response from MuselySep 16, 2025

Thank you so much for sharing your experience! t’s amazing to hear how much progress you’ve seen, and we’re so glad the full Musely experience, from your designated doctor's support to the Support Team's assistance along the way. Before and after photos really do show how far you’ve come on your skincare journey! We are honored to be part of your skincare journey and appreciate your trust in us! :)

Response from MuselySep 16, 2025

We are so sorry to hear that you had a negative outcome, but pleased to hear your issue was resolved for you! Thank you for kind review. :)

Response from MuselySep 16, 2025

We are so happy to hear you love The Spot Cream as much as we do! Thank you for your feedback! :)

Response from MuselySep 16, 2025

We are so glad to hear you're loving your results! Thank you for taking the time to share your experience and for being a part of the Musely community! :)

Response from MuselySep 16, 2025

We’re truly sorry to hear that your experience didn’t meet expectations. We take all feedback seriously and are committed to improving wherever we can. We’d really appreciate the opportunity to understand what went wrong and how we can make things right.We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Response from MuselySep 16, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselySep 16, 2025

We so sorry to hear that you are not seeing results the second time around using your treatment. We want to assist you in finding a formula that works for your skin and that you will see the results you are looking for, we encourage you to consult with your designated doctor for this personalized advice. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)