Todisa
They advertise a three month supply of…
They advertise a three month supply of topical hair solution but then send you a 60 ML vile with instructions that you can use up to one ML a day. Now I’m no math wizard, but I believe that equates to a Two month supply. Now to contact them for Support you have to go through chat which took me 45 minutes, no exaggeration, to let me know that they saw the discrepancy but now I need to call the Customer Support number and start all over again without any explanation from the chat rep to the Phone rep. Now I get on the phone with the Phone rep was trying to convince me that this is actually a three month supply. Again 60 ML bottle and you’re supposed to use one ML a day. So after another 35 minutes on the phone they finally offer me a full refund so I accept, then the rep comes back on and tells me they’re only gonna credit me for the one month that they didn’t send. This is when I lost my mind. After almost an hour and a half of being told completely different things I could say that I will never order from this company again and will actively go out of my way to make sure people know that this company is absolute trash
Response from MuselySep 28, 2026
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!