MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

2,216 approved reviews, newest moderated first

Brittany
Sep 30, 2025
So far so good
So far so good
Response from MuselyOct 1, 2025
We are glad to hear things are going well so far! If you have any questions , please feel free to reach out to us.
Janet
Sep 30, 2025
So far excellent
So far excellent. Anxious to start seeing results.
Response from MuselyOct 1, 2025
We are glad to hear your experience has been excellent so far. We totally understand the excitement to start seeing results and we’re confident you’re on the right track. If you have any questions along the way, we’re here to support you! :)
Jax
Sep 29, 2025
DON'T Trust a Company that uses an AI BOT NURSE.
They have a horrid 60 day trial-- it is run by some AI Bot nurse who only asks two questions: Have you noticed any changes and are there any side effects. If you say yes or no the thing just says ok basically and logs in that you answer BUT if you miss one of the fake nurse check ins, even for a GOOD, documented reason, the 60 day "guarantee" is null and void and they may give you a credit of points in your account but that sure doesn't help if you've been telling the bot nurse that the Treatment is not working anyway! I might have been interested in trying a bit of a different prescription, but I don't trust the AI BOT nurse experience.
Response from MuselySep 29, 2025
Hi Jax, we’re sorry to hear you felt this way about your experience. To clarify, our eNurse Check-Ins are not AI or bots — they are a virtual assistant created to help patients track progress, manage common side effects, and stay connected with their designated doctor. If anything falls outside of expected or common side effects, the check-in process routes you directly to your dermatologist for further review. These check-ins are also part of our 60-Day Results Guarantee, ensuring your doctor has regular updates to adjust your treatment plan if needed. If you ever feel your treatment isn’t working, your dermatologist can recommend adjustments or explore a new plan tailored to your needs. Our support team is also available anytime and we’d be happy to work with your doctor to make sure you’re on the best path for your goals!
Diane
Sep 29, 2025
works great
musely formulas are amazing. they work. I didn't think my brown spots would ever go away.
Response from MuselySep 29, 2025
Hi Diane, we’re so happy to hear this! Our doctors carefully design each formula to be both powerful and supportive for long-term results, and it’s amazing to know your consistency is paying off!
Bethany
Sep 29, 2025
Excellent Customer service
I was not happy with the results of the product, however when I contacted customer service, Miranda helped me with my request and was wonderful. She was quick to respond and helpful to resolve the issues.
Response from MuselySep 29, 2025
Hi Bethany, we’re so glad we were able to step in and help you right away! 🌟 Everyone’s skin responds differently, and sometimes it takes adjusting the formula or finding the right pace to get results!
J
Sep 29, 2025
I had been receiving estrogen booster…
I had been receiving estrogen booster for a year. I didn't finish my last month's prescription of it due to the fact I never lost my belly weight I lost my hair and it was horrible because they had a low prescription level of estrogen in their booster. I wanted to tell them but their services not friendly for complaints. I just quit and went to another and got the right dosage of estrogen booster and now my belly is flat my hair's fine and growing rapid again like it used to and it is a much better experience. I believe muesli does this so that you lack what they want to sell you more of. Watch out for who you go with when it comes to hormones Or anything else really. As soon as I change companies I found real relief especially in the pill. I went with the pill and it's 2 mg and it's made a great difference and it's only been two weeks. Two weeks versus a year I'll take the new company I went with. I won't mention who that is you'll have to do your own shopping but this company is not as legit as they like to come across.
Response from MuselySep 29, 2025
We’re sorry to hear about your experience. All prescriptions at Musely are carefully reviewed and prescribed by licensed providers based on each patient’s needs. If you have any concerns about your treatment or results, our team would be happy to review your account and provide clarity. Please reach out to Musely Support. You are always very important to us, and we encourage ongoing communication with your prescribing doctor to ensure your treatment plan is the right fit!
Candace
Sep 28, 2025
Great customer service.
Great customer service.
Response from MuselySep 29, 2025
Hi Candace, thank you for sharing this! 💚 We’re thrilled to hear you had a great experience with our team!
Karen
Sep 28, 2025
Excellent Customer Service!
Excellent Customer Service!
Response from MuselySep 29, 2025
Hi Karen, thank you for the kind words! 🌟 Our team’s goal is to make your treatment journey as smooth and reassuring as possible, whether it’s answering questions, helping with an order, or guiding you back to your dermatologist. It means so much to hear that reflected in your experience!

MuselyReviews of musely.com

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About Musely

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