brittany A.
The communication was great
The communication was great. My order was returned to sender and they made it right by sending out new product. I don’t like that I had to get on a computer just to speak to someone. The app is not very user friendly when it comes to contacting customer service.
Response from MuselyOct 3, 2026
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!




