customer
Fixed the issue with no issues.
Fixed the issue with no issues.
Response from MuselyOct 6, 2026
We are so happy to hear that any issues that you had were addressed. Feel free to always reach out if you need anything. :)

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
Fixed the issue with no issues.
Response from MuselyOct 6, 2026
We are so happy to hear that any issues that you had were addressed. Feel free to always reach out if you need anything. :)
ankita
Great results. I saw hair shedding in the first month.. slowly it stabilized.. and then i literally watched my hair get thicker.. it works!
Response from MuselyOct 5, 2026
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that after some initial shedding, you began noticing your hair becoming thicker and are so happy with your progress. It’s exciting to hear how your results have developed with continued use and consistency. Thank you for trusting Musely with your hair care journey and for sharing your results with us! :)
Carl S.
Getting the Hair pill RX was simple and easy no fuss. The one thing I hope Musely will take into consideration is finding another shipping carrier.
Response from MuselyOct 5, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that getting your prescription was such a simple, easy, and hassle-free process. We also truly appreciate your feedback regarding the shipping carrier and understand how important a reliable delivery experience is. We’ll be sure your feedback is heard as we continue looking for ways to improve the overall patient experience. Thank you for trusting Musely! :)
Amber
Had an issue and they addressed it right away!
Response from MuselyOct 5, 2026
Thank you so much for your wonderful review! We’re so glad to hear that our Support Team was able to address your concern right away and get everything taken care of quickly. Providing prompt and helpful support is incredibly important to us. Thank you for trusting Musely and for sharing your experience! :)
Tammy
I have used the dark spot corrector for 2 minths now. All my dark spots are faded to nothing. I went to my dermatologist and brought my musely prescription and she confirmed that this was exactly what I needed to erase the dark spots. My face feels soft. I am 100% behind musely. Now if I could get rid of the bags I would be a happy camper! Suggestions?
Response from MuselyOct 5, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that after two months, you’ve seen such an incredible improvement in the appearance of your dark spots and that your skin is feeling soft and smooth. It’s also wonderful to hear that you were able to discuss your Musely prescription with your dermatologist and feel confident in your treatment. We truly appreciate your support and trust in Musely! For your concerns about under-eye bags, we recommend reaching out to your designated Musely doctor so they can help determine which options may be best suited for you. :)
Lisa W.
I bought The Spot Peel treatment. I left it on for 12 hours as the instructions stated. I didn't see any noticeable difference. The customer service provided is excellent and I think the company is legitimate, but I don't think this was the right product for me. I would consider trying a more long-term product for my age spots.
Response from MuselyOct 5, 2026
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
AB
The product tube that was sent to me was defective and it never really dispensed any of the formula to me. I reached out to the bot on the app. I did all of the suggestions there. I waited 3 days after doing the chat on the app and kept trying. And I finally called in, because the prescription was never dispensing correctly. I worked with Reacher, who did a good job helping me.
Response from MuselyOct 5, 2026
Thank you so much for sharing your experience! We’re sorry you initially had trouble with your product dispensing properly, but we’re so glad Reacher was able to step in and provide the support you needed. It’s wonderful to hear that you felt well taken care of and that your concern was addressed. We truly appreciate your patience throughout the process and thank you for trusting Musely! :)
B H.
I recieved what I felt was good quality servce. Dr. got back to me very quickly, he understood what I had been using and percribed me something comprable. Infor mation is readily available and percise asking additional questions. I would highly ecommend this company. Excellant quality and recources. Good prices also.
Response from MuselyOct 5, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you received such attentive and timely care from your doctor and that they took the time to understand your previous treatment before recommending a comparable option. It’s also wonderful to know that you found the information, resources, and pricing helpful throughout your experience. We truly appreciate your recommendation and thank you for trusting Musely with your care! :)