Nate L.
Hidden auto-renewal, no receipts, unrecognizable billing name
A $15.65 purchase unexpectedly turned into $40.12/month for a year. No receipts, no renewal notices, and the charges showed up under a name I couldn't recognize ("HELP.MSHERIDAN WY"). When I found them, I got replies from five different agents in six days. Support refunded one month and refused the rest, citing terms dated eleven months after my purchase. Check your card statement if you've ever bought from them.
Response from MuscleCharge AppSep 30, 2026
Hi Nate, Thank you for sharing your experience with us. We are committed to total transparency and clear communication with every member. Our program operates on a subscription model, with all pricing, renewal terms, and billing details displayed before purchase and provided in the initial confirmation email. Subscriptions stay active until canceled, and charges only take place with prior authorization. We would like the opportunity to revisit your account, review your charge history, and go over everything with you again to ensure total clarity. Please send us an email at [email protected] and mention Ana for priority assistance so our team can look into this for you right away. Best regards, Flor