Christina W.
not legitimate orthopedic sneakers
They are not legitimate orthopedic sneakers as they are advertised. The shoes I received have the word “Fashion” written up the back. Thats how I would describe them - cheaply made, fashion footwear. As others have stated, to return them, you have to pay to have them shipped back to China. Or as they offered me, 30% refund and a $30 store credit. Neither is acceptable. Especially since I was under the impression the company was located in the United States given the company name was Musabela USA. Wish I had done my research before purchasing! Shame on me! The company replied to this post and said they would reach out to me via email. As of this update, they have yet to follow up.
Response from MusabelaMay 15, 2024
We're sorry to hear that your experience with our service fell short of expectations. Our customer service team has reached out to you via email to address your concerns and find a solution. Musabela Customer Service


