PSC
Shocking and disappointing
Shocking, when I received the shoes, I was surprised at the poor quality. It was appalling, these are the cheapest and worse shoes I have ever seen. I ordered two pair to make sure that I had the correct size and was going to return the one that didn't fit. At the time of order the site stated free delivery and returns, they took that down. Lucky, I took a picture of their fake advertisement before removal, I would share on here if that was an option. I started to look at reviews and they have poor ones. Just not on their site, I saw mention that someone said they believe they are making the positive reviews themselves. They reimbursed me for one of the shoes but not the original order which of course cost more. Based on your preference, we have two options available for you: Here is what they offered: (they ship from the USA but returns go through another country). BIG RED FLAG Free Exchange: If you're interested in exchanging your item for a different color, size, or style, we're more than happy to facilitate a free exchange for you. Simply let us know your preferred exchange details, and we'll take care of the rest. Full Refund: Alternatively, if you prefer a full refund, we can certainly accommodate that as well. Please note that returns are processed through our overseas warehouse, and as such, the postage costs for the return will be at your expense. Additionally, we understand that returning the order at your expense may not be feasible for everyone. In such cases, we're happy to offer a 40% refund, and you can keep the product. Please let us know which option you'd like to proceed with, and we'll provide you with further instructions accordingly. If you have any questions or need assistance with the process, feel free to reach out to us again.
Response from MusabelaJul 17, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution. Musabela Customer Service


