LP
No longer 5 stars
TL:DR: they used to be amazing but now they've lost touch and if you're a facilitator, they are too glitchy to rely on. Edit: They fixed one of the critical features I rely heavily on so I gave them another star. I'd give more but the changes they've made to the interface nav in the boards have made facilitation slower/have more clicks. --------------- As a Design Strategist, I've been a heavy Mural user since 2019. I use it for everything from planning and on-the-fly brainstorming to facilitating team or client workshops. There are many reasons why Mural was the best, and I even made a competitive analysis at a prior company to prove it. That said, they've dramatically gone downhill since trying to jump on the GenAI bandwagon. That functionality is not valuable bc as a facilitator, I don't outsource sensemaking activities like that. I use GenAI but not in whiteboarding. The performance has been extremely unreliable and I have 4 important workshops with hospital staff this week and next, but because they can't seem to fix certain critical functionality, I am probably going to have to resort to a different whiteboarding tool. Their customer service is nice, however there's only so much they can do and that functionality has been bugged for several weeks. I never thought I'd say this, but if you're considering Mural I'd hold off until they fix their stuff. Happy to change my review if they can fix their product.